Christina Ngufor

Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

Customer Service Advisor - Tripp Head Office

(2011-01)

• Dealing with customer queries on phone, via email and Liquid shop
• Arranging collections and liaising with Warehouse
• Downloading collections and issuing refunds
• Product loading
• General administrative duties
• Responsible for achieving targets and KPIs

Sales Assistant - Nicole Farhi

(1997-01 - 2001-12)

• Reporting to the department manager
• Staff induction and training
• Achieving personal and department sales targets
• Assisting in the end of season sample sales
• Assisting the wholesale department with stock allocation and dispatch of customer orders
• Providing back stage assistance during fashion shows

Concession Manager - Margaret Howell (Harvey Nichols)

(2001-01 - 2003-12)

Concession Manager - Betty Barclay (House of Fraser)

(2008-01 - 2009-12)

Procurement assistant - Croydon Council

(2008-01 - 2009-12)

Brand Specialist - House of Fraser

(2010-01 - 2010-12)

Concession Buying Seasonal Department Collection

James Lakeland Elys Wimbledon

(2009-01 - 2010-12)

BA (Hons) - Fashion Design with a Specialization in Promotion and Communication - Southampton Institute (1994-01 - 1997-12)

Diploma - Computer Studies - Academy of Professional Studies London (2001-01 - 2002-12)

Foundation Diploma - Procurement - Chartered Institute of Purchasing and Supply (2006-01 - 2007-12)