Christine Johnstone Powell

I am a cheerful, trustworthy person who is reliable and resourceful. Someone who can remain confident, approachable and assist with information and advice. Supportive of colleagues in challenging situations. A well-presented individual with a track record of putting the customer needs first, developing people and providing excellent customer service skills. Committed to working the best of my ability and always looking to address the customer's needs first.

Account manager - Estée Lauder Boots Peterborough - Peterborough

(2023-01)

Setting up the counter and objectives for the day, working out targets and KPI's on a daily basis. Making sure they're achieved. I am +20% on LY (2024) on a one person account. Over exceeding services which company expectation is at 50% I am at 80%.

• Understanding the customers needs and asking the right questions to determine what products is right for them
• Booking appointments for monthly events
• Offer seated services to build the basket. Making the most of every opportunity
• Ordering testers to make sure the counter it well maintained and showcases all products
• Keeping on top of paperwork for example the achievements of the week. Figures against LY. Services %s and Dramming
• Clientelling to drive extra sales for example birthday services, new products launches, book backs from previous appointments. Invitations for events
• Intensive product knowledge

Counter Manager - Hills/Coney's Department Store (Clarins & Estee Lauder)

(2020-04 - 2023-05)

• Making sure targets and KPI's are met daily, individually and counter
• Driving and supporting a team
• Holding out of hours events (selling tickets for these events)
• Understanding the customers needs and apply products to the brands high standards for example applying products in a beauty therapist way in a separate beauty room
• Hand and arm massages on counter, seated services
• Keeping on top of ordering stock, testers and samples
• Intensive product knowledge
• Driving sales by Clientelling and showcasing products on social media
• Quarterly reviews on my team
• Cashing up
• Weekly tracking of sales, sending these to the area manager

Customer Assistant - Marks and Spencer's - Spalding

(2014-01 - 2020-04)

• Excellent customer Service
• Till trained
• First Aid Trained
• Stock Control
• Food Orders
• Return Orders
• Quality Checks
• Placing Food & Clothing orders
• Member of the Fire, Health & Safety Team
• Online ordering

NVQ Level 1 and 2 - hairdressing - Peterborough Regional College (1994-09 - 1996-07)

NVQ Level 1 and 2 - computer study - Peterborough Regional College (1994-09 - 1996-07)

Orton Longueville Comprehensive School (1988-07)