Christo Baby

Accomplished IT professional with extensive expertise in network administration, security, and infrastructure management. Proven track record in system administration, cloud and virtualisation technologies, and IT procurement. Skilled in network monitoring, troubleshooting, and optimisation with certifications including Microsoft Certified Systems Engineer and Cisco Certified Network Associate.

Adept at leading technical teams, mentoring staff, and managing vendor relations to enhance IT operations. Committed to delivering resolute incident resolution and advanced troubleshooting while maintaining a proactive approach to network security. Ambitious and technically proficient, with strong foundation in IT support and troubleshooting, coupled with excellent problem-solving abilities.

Proficient in network configuration and management, demonstrating strong analytical skills and proactive approach to system maintenance. Committed to leveraging skills to enhance network reliability and security.

ICT Level 3 Support / Network Technician & Level 4 Network Engineer Tutor - NowSkills - Bolton

(2022-01)

• Delivered technical training to apprentices on Level 3 ICT and Level 4 Network Engineering courses, ensuring alignment with industry standards and qualification requirements.
• Designed and delivered engaging lessons on networking fundamentals, cybersecurity, troubleshooting, and infrastructure management.
• Provided hands-on labs and simulations to enhance students' practical understanding of network configuration, security protocols, and system administration.
• Supported students in developing critical thinking and problem-solving skills through real-world networking challenges.
• Prepared students for professional certifications, including CCNA, CompTIA Network+, and Fortinet NSE, increasing their employability.
• Assessed coursework, provided constructive feedback, and guided students through technical projects and assignments.
• Stayed updated on emerging technologies and industry best practices to ensure course content remains relevant and up to date.
• Mentored students, offering career guidance and technical support to help them succeed in the IT industry.
• Collaborated with industry professionals and employers to tailor training to workforce needs, ensuring students are job ready.

Senior IT Infrastructure Manager - Quinbay Technologies - Bangalore, India

(2016-02 - 2021-11)

• Solely managed & scaled IT infrastructure for an organization of 800+ employees
• Designed & implemented secure LAN, WAN, and VPN solutions
• Configured and maintained firewalls, routers, switches, wireless networks
• Developed internal IT systems – Ticketing, HRMS, Asset Tracking, Wiki, and more
• Ensured high availability & security of network resources through proactive monitoring
• Fostered strong relationships with third-party vendors for cost-effective solutions.
• Led the installation of new hardware for improved network efficiency.
• Optimised server capacity through careful analysis and planning.
• Instituted regular system checks and maintenance protocols, resulting in reliable performance.

Senior Network Engineer - Networkers Home - Bangalore, India

(2014-06 - 2015-12)

• Managed corporate WAN, LAN, and server architecture for enterprise clients
• Implemented security measures (firewalls, IDS/IPS, VPN)
• Conducted network audits & troubleshooting to improve performance
• Provided technical leadership for IT security initiatives
• Implemented disaster recovery solutions to protect essential data during unexpected incidents.
• Enhanced network performance with regular system checks and updates.

Senior Network Engineer - Vista IT Solutions - Cochin, Kerala, India

(2013-04 - 2014-05)

• Designed and administered secure corporate networks (LAN/WAN)
• Configured IPsec VPNs, VLANs, DHCP, DNS, and Active Directory
• Streamlined operations by developing clear documentation for both IT staff and end users.
• Improved overall system stability with preventative maintenance measures.
• Designed efficient network structures for enhanced data flow and communication.
• Handled routine inspection of hardware components ensuring minimum equipment failure.

Network Engineer - Autamn Technologies - Cochin, Kerala, India

(2012-05 - 2013-03)

• Installed and maintained enterprise networks with a focus on security & scalability
• Assisted in IT training & knowledge transfer for junior engineers
• Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
• Troubleshot network issues and provided rapid solutions to limit downtime.
• Maintained network configuration, mapping and service records for accurate documentation.
• Reduced downtime through regular monitoring and proactive system checks.
• Conducted routine audits on network usage to ensure compliance with company policies and regulations.

Bachelor of Computer Science - Computer Science - Indira Gandhi National Open University (2013 - 2015)

Level 3 Award in Education and Training - Learning and Development - City & Guilds - London (2022 - 2022)