Christopher James Shand

Experienced Team Leader and Branch Operations professional with a proven track record of leading teams, maintaining high standards of health and safety compliance, and delivering efficient day-to-day operational performance. Experienced in warehouse, logistics, customer service and branch management environments, with responsibility for staff supervision, workload planning, training, risk assessment and customer relationship management. Recognised as a proactive and approachable leader who leads by example, develops strong working relationships and drives operational efficiency.

IOSH Managing Safely qualified, with extensive experience managing people, resources and business processes within fast-paced environments. Now seeking to progress into a management role where strong leadership, operational expertise and people-development skills can add value to the wider business. Demonstrated leadership capability with experience managing teams, operational performance, health and safety compliance and customer service delivery.

Possesses the communication, organisational and people-management skills required to progress into operational management roles.

Team Lead / Branch Manager - Trueline Products Scotland - Wishaw

(2024-04)

• Led the day-to-day operation of a busy branch, overseeing warehouse, delivery and customer-facing activities.
• Managed and developed a multi-functional team, ensuring productivity, engagement and compliance with company standards.
• Planned and allocated workloads to maximise operational efficiency and service performance.
• Conducted workplace risk assessments and maintained compliance with health and safety legislation and company procedures.
• Managed staff attendance, annual leave, return-to-work processes and disciplinary matters in partnership with HR.
• Delivered inductions, coaching and training for warehouse, driving and customer service personnel.
• Coordinated maintenance and servicing of vehicles, material handling equipment and site facilities.
• Maintained strong customer relationships, effectively resolving enquiries and complaints while ensuring high service standards.
• Implemented robust health and safety inspections covering forklifts, vehicles, emergency equipment and site compliance.
• Supported continuous improvement initiatives to enhance operational performance and customer satisfaction.

Front Counter / Warehouse Operative / Driver - Trueline Products Scotland - Wishaw

(2022-04 - 2024-04)

• Conducted daily vehicle safety inspections, ensuring compliance with company policies and road safety regulations, promptly reporting defects and arranging corrective action where required.
• Planned, assembled and securely loaded customer orders and palletised goods to ensure safe and efficient transportation.
• Delivered products to commercial and construction sites, consistently providing a professional customer experience and maintaining delivery schedules.
• Coordinated effectively with customers and site personnel regarding delivery requirements, schedules and order queries.
• Processed customer orders for collection and delivery, ensuring accuracy, efficiency and high service standards.
• Managed goods receiving activities, accurately checking deliveries and maintaining inventory records within the company stock management system.
• Supported stock control activities including cycle counts, stock takes, stock reconciliation and inventory accuracy improvement.
• Assembled products from component stock while maintaining accurate inventory records and stock traceability.
• Delivered high levels of customer service at the trade counter, resolving customer enquiries and processing sales transactions efficiently.
• Managed cash and card transactions, customer refunds and returns in accordance with company procedures.
• Maintained warehouse organisation, housekeeping standards and stock integrity to support safe and efficient operations.
• Worked collaboratively across warehouse, transport and customer service functions to ensure operational targets were achieved.

Storeman / Counterbalance Driver - Albert Bartlett - Airdrie

(2021-07 - 2022-07)

• Operated Counterbalance and Reach Forklift Trucks safely and efficiently within a high-volume warehousing environment.
• Conducted daily rack inspections and stock verification checks to maintain warehouse safety and inventory accuracy.
• Managed stock replenishment activities, ensuring product availability and supporting uninterrupted production operations.
• Processed and fulfilled internal product requests, ensuring timely and accurate distribution of materials.
• Received inbound deliveries, verifying products against delivery documentation and company quality standards.
• Unloaded, labelled and accurately allocated stock within designated warehouse locations using warehouse management systems.
• Utilised automated storage and retrieval systems to maximise warehouse efficiency and stock control.
• Maintained effective stock rotation procedures to minimise waste and ensure compliance with product handling requirements.
• Supported daily trailer unloading operations and warehouse throughput targets.
• Participated in monthly stock takes and inventory audits, contributing to high levels of stock accuracy and operational performance.

Warehouse Operative / Counterbalance Driver - Apex Solutions – Professional Beauty Systems - Inchinnan

(2021-03 - 2021-07)

• Operated Reach and Counterbalance Forklift Trucks in accordance with company safety procedures and industry best practice.
• Performed daily warehouse and racking safety inspections to maintain a safe working environment.
• Processed customer orders accurately and efficiently to meet demanding service-level requirements.
• Managed inbound deliveries, verifying stock against delivery documentation and ensuring accurate inventory control.
• Allocated stock to designated storage locations and maintained warehouse organisation standards.
• Assisted with product sampling and quality control activities where required.
• Supported warehouse housekeeping initiatives to maintain operational efficiency and compliance with health and safety standards.
• Contributed to achieving order fulfilment and distribution targets within a fast-paced logistics environment.

Leisure Club Attendant / Kitchen Porter / Storeman - Marriott Hotel - Glasgow

(2012-12 - 2020-10)

• Maintained exceptional cleanliness and presentation standards throughout leisure, gym, changing and public facilities.
• Delivered professional front-of-house customer service, supporting members, guests and visitors with enquiries and problem resolution.
• Served as a certified Pool Responder, ensuring compliance with safety procedures and emergency response requirements.
• Supported stock management and inventory control activities across multiple operational departments.
• Assisted in the efficient operation of a busy commercial kitchen, ensuring hygiene and food safety standards were consistently maintained.
• Developed strong customer service, communication and organisational skills within a demanding hospitality environment.

Domestic Assistant - Southern General Hospital - Glasgow

(2010-01 - 2011-01)

• Maintained high standards of cleanliness and infection control across clinical and patient care environments.
• Managed the safe disposal of clinical and domestic waste in accordance with healthcare regulations and procedures.
• Worked effectively within a multidisciplinary team while supporting the delivery of high-quality patient care services.
• Demonstrated strong awareness of health and safety, hygiene and compliance requirements within a regulated environment.

Kitchen Porter - Hilton Hotel - Bellshill

(2009-01 - 2010-01)

• Supported kitchen operations through the maintenance and cleaning of catering equipment, crockery and utensils.
• Assisted kitchen teams in maintaining hygiene, food safety and operational standards.
• Contributed to the smooth operation of a high-volume hospitality environment through effective teamwork and organisation.

Nursing Auxiliary - Southern General Hospital - Glasgow

(2003-01 - 2009-01)

• Supported clinical teams within theatre environments, assisting with preparation for a wide range of medical procedures and surgical interventions.
• Prepared and maintained medical equipment and theatre environments to support safe and effective patient care.
• Liaised professionally with patients, clinicians, surgeons and healthcare professionals across multiple departments.
• Managed stock control, equipment availability and inventory rotation to ensure operational readiness.
• Maintained strict compliance with healthcare, infection control and patient safety procedures.
• Developed excellent communication, teamwork and organisational skills within a high-pressure clinical environment.