Christopher Lavoie

Support the client service team directors with operational reporting, Jira task management, overall program changes, and the implementation of client program improvements Collaborate with multiple teams and departments within the company on projects of varying scopes Develop program strategy plans to improve outcomes and performance by analyzing important KPI’s.

Senior Operations Analyst at RxAnte (2020-05 – Present)

• Support the client service team directors with operational reporting, Jira task management, overall program changes, and the implementation of client program improvements
• Collaborate with multiple teams and departments within the company on projects of varying scopes
• Develop program strategy plans to improve outcomes and performance by analyzing important KPI’s.
• Provide reporting to the finance team regarding enrollment numbers, monthly results, and client launch/program change dates

Account Manager – Client Services at Patient Advocates, LLC (2017-11 – 2020-05)

• Lead implementation of new clients during the transitional period from prior health carrier
• Discuss and apply health plan benefit recommendations during open enrollment periods
• Execute subrogation recovery on behalf of our clients by communicating with third parties’ carriers, and attorneys
• Conduct employee meetings during open enrollment
• Proactively communicate with contracted health networks to broaden provider network coverage and negotiate procedure pricing. When out of network, negotiate single case and company-wide agreements
• Prepare and present stop-loss and administrative plan year renewal information to clients

Workers Compensation Representative II at Sedgwick CMS (2015-07 – 2017-11)

• Effectively manage all aspects of workers’ compensation lost time insurance claims for employers
• Duties consist of handling a caseload of 100+ lost-time indemnity files for large, nationally recognized clients
• Responsible for managing workers’ compensation cases by conducting investigations, analyzing files, and interpreting various laws and statutes in order to determine the extent of benefits

Claims Service Representative I at AAA Insurance (Auto Club of Southern California) (2013-02 – 2017-07)

• Adjust automobile claims to conclusion by factoring in liability, coverage, and policy of insureds.
• Handle file from inception to close including taking recorded statements, ordering police reports and verify facts of loss to determine liability
• Handle and resolve both 1st and 3rd party property damage, review vehicle estimates, make payments including other carrier property damage subrogation demands and resolve any vehicle salvage

B.A in Journalism – University of Maine (2012-12)