Transportation Manager II at JB Hunt Transport Services Inc (2024-08 – Present)
A Fortune 500 company and a leading North American transportation and logistics provider, specializing in intermodal, dedicated, refrigerated, and truckload solutions for complex supply chain needs.
- Orchestrate and oversee comprehensive transportation operations, ensuring the timely and efficient delivery of goods while strategically optimizing routes and managing complex logistics to reduce costs and significantly enhance service levels
- Champion a robust safety culture by supervising mandatory daily inspections of fleets, ensuring strict adherence to Department of Transportation (DOT) manuals, company policies, and industry best practices
- Conduct in-depth analysis of transportation metrics and performance data, leveraging Power BI, LyTX technology, and Advanced Analytics to identify critical areas for improvement and implement strategic initiatives that drive operational efficiency and elevate customer satisfaction
- Direct all aspects of load planning and assignment, optimize route efficiency, and meticulously monitor freight movement to guarantee safe, on-time service delivery, consistently meeting stringent customer requirements
- Cultivated strong customer and external partner relationships through exceptional account management, successfully securing a 5-year contract renewal with Dakota Provisions processing plant, ensuring long-term revenue stability and strategic partnership
- Spearheaded the implementation of advanced analytics systems and comprehensive driver training programs, resulting in significant improvements in driver safety, a measurable reduction in collision rates, optimized route efficiencies, and enhanced compliance with DOT regulations
Manager II, Operations at Amazon (2022-05 – 2024-07)
A global technology company and e-commerce leader known for its vast online marketplace, cloud computing services (AWS), and extensive logistics and fulfillment network.
- Directed daily operations across high-volume warehouse environments (DCA1 – Baltimore & SMA1 – Massachusetts), ensuring seamless workflow, rigorous adherence to safety protocols, and maximizing productivity while minimizing operational costs
- Spearheaded the creation and implementation of strategic staffing plans, intricate schedules, and impactful quality initiatives, including process change and Six Sigma projects, enabling key functional areas (Outbound AFE, Pack Singles) to consistently meet and exceed departmental goals
- Managed, developed, and motivated a large team of over 200 associates, including Manager I's, Process Assistants, and Process Ambassadors, providing comprehensive training, continuous guidance, and objective performance evaluations to cultivate a collaborative and high-performing work culture
- Analyzed critical Key Performance Indicators (KPIs) and extensive operational data to drive strategic decision-making and optimize resource allocation, resulting in a demonstrable increase in efficiency and significant reduction in operational value
- Played a pivotal role as a key member of the management team in the successful launch and operationalization of the SMA1 Amazon facility in Westborough, MA (2023)
- Achieved consistent promotion to the next level of management due to sustained high productivity, leading a department that consistently exceeded targets by 20% each quarter
- Significantly improved operational efficiency, contributing to a reduction in delivery times and a 17% improvement in customer satisfaction scores
Teaching & Research Assistant at Arizona State University (2021-08 – 2022-05)
A leading public research university recognized for its commitment to innovation and extensive research initiatives, offering a dynamic environment for academic inquiry and discovery.
- Assisted in the meticulous development and organization of course materials, facilitating engaging class sessions, and ensuring an effective and supportive learning environment for students
- Conducted thorough grading of assignments and exams, providing comprehensive and constructive feedback to enhance student understanding and improve academic performance
- Held regular office hours, offering personalized support and expert guidance to students in comprehending complex course content and refining their academic skills
- Contributed significantly to CAPS Research projects by conducting rigorous analysis of case studies and actively collaborating with faculty on diverse research initiatives, thereby enriching the academic and practical knowledge base within the Supply Chain Department
- Significantly improved student performance, leading to an average increase of approximately 10% in course comprehension and grades
- Accelerated the CAPS research project progress by 15% through meticulous data analysis and efficient task management
- Contributed to a dynamic learning environment by facilitating engaging discussion sections, grading assignments, and providing comprehensive academic support
Logistics Assistant (Intern) at Business Advisory center// NBSSI// Municipal Assemby (2019-09 – 2021-07)
A leading governmental body in Ghana dedicated to the promotion and development of Micro, Small, and Medium Enterprises (MSMEs), providing business development services, financial support, and institutional infrastructure to foster economic growth and job creation.
- Managed the end-to-end logistical coordination for multiple regionwide MSME development programs, ensuring the timely and efficient distribution of resources to over 10 beneficiaries
- Maintained meticulous inventory control and tracking systems for program materials and equipment, contributing to a 10% reduction in discrepancies and optimizing resource allocation
- Streamlined communication and operational workflows between the head office and regional business advisory centers, enhancing the efficiency of program delivery and support services
- Played a crucial role in the successful execution of key initiatives like the Mastercard Youth Initiative, facilitating the provision of essential support (e.g., training kits, grants) to foster the growth and competitiveness of Ghanaian enterprise
