Chyenne Shadi

A hardworking and reliable individual with experience in fast-paced, customer-facing roles. I am confident, outgoing, and genuinely enjoy meeting and connecting with new people — something that has always come naturally to me in every role I have worked in. I am punctual, well presented, and someone my team can always count on.

I pick up new skills quickly, work well under pressure, and take pride in doing every task to the best of my ability. I am now looking for an opportunity to grow and take on more responsibility within a supportive and ambitious team.

Customer Service Assistant (Retail & Hospitality) - Constellation - Tottenham Hotspur Stadium, Oval, The O2, Wembley Stadium

(2024-05)

• Delivered professional customer service in a high-profile stadium environment such as Tottenham Hotspur Stadium, Oval, The O2 and Wembley stadium
• Assisted supporters and guests during match days, events and concerts ensuring a safe, welcoming, and enjoyable experience
• Managed customer queries efficiently, directing individuals to the correct areas and resolving issues promptly
• Worked collaboratively with stewards and event staff to maintain smooth operations throughout busy fixtures
• Demonstrated strong composure and reliability when managing large crowds under pressure
• Upheld the club's standards of hospitality and professionalism at all times
• Assisted in the set-up and delivery of hospitality suites and event spaces, ensuring presentation standards were met ahead of guest arrival
• Welcomed and hosted VIP and corporate guests, providing a premium, attentive service throughout the event
• Worked collaboratively with front-of-house, catering, and operations teams to ensure seamless event execution
• Maintained accurate records of guest interactions and ticketing queries using CRM tools
• Processed bookings, amendments, and membership enquiries with a high level of accuracy and attention to detail

Office Assistant - Links Home

(2023-05 - 2023-09)

• Answering incoming calls and emails from buyers, sellers, landlords, and tenants, and making sure every enquiry is dealt with quickly and professionally
• Welcoming clients into the branch, offering a warm greeting and directing them to the right member of the team
• Booking and coordinating property viewings, confirming appointments and sending reminders to all parties
• Updating and maintaining our internal systems with accurate client and property information
• Helping to keep property listings on Rightmove and Zoopla up to date
• Supporting the sales and lettings teams with general admin tasks - printing, filing, preparing documents
• Chasing clients, solicitors, and landlords for outstanding paperwork to help keep deals on track
• Managing the branch diary and assisting with scheduling for the wider team
• Keeping the office tidy, organised, and running efficiently throughout the day
• Order office supplies and research new deals and suppliers
• Maintain office supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Waiter/Host - TGI Fridays (Enfield) - Enfield

(2022-05 - 2023-06)

• Welcomed and seated guests in a fast-paced casual dining environment, ensuring a warm and memorable first impression from the moment of arrival
• Built genuine rapport with guests throughout their visit, adapting communication style to suit families, large groups, and individual
• Took accurate food and drink orders for tables of varying sizes, confidently talking guests through the menu and highlighting specials and promotions
• Delivered food and beverages in a timely and professional manner, consistently checking in to ensure guest satisfaction at every stage of the meal
• Clearing and wiping down tables quickly and thoroughly between covers
• Resetting tables with clean cutlery, glassware, and condiments ready for the next guests
• Assisting waiting staff by running food and drinks from the kitchen and bar to the correct tables
• Keeping the restaurant floor clean, tidy, and presentable throughout the shift
• Removing dirty dishes, glasses, and linen and taking them to the correct area
• Refilling water jugs and bread baskets for tables when needed
• Restocking service stations with napkins, condiments, and cutlery throughout the shift
• Supporting the wider team during busy periods, responding quickly wherever you're needed most
• Communicating clearly with servers and kitchen staff to keep service flowing smoothly

Bachelor's Degree - Law LLB - University of Leicester (2024-09 - 2027-06)

A-Levels - Sociology, Government and Politics, Media Studies - St Ignatius College Sixthform (2022-09 - 2024-06)

GCSEs - General studies including Mathematics and English - Enfield County School (2009-09 - 2014-06)