Ciara Parkin

Driven Outdoor Instructor skilled in leading outdoor education and adventure activities while prioritising participant safety. Possesses strong leadership, time management, and decision-making abilities, supported by RYA Powerboat Level 2 and Paediatric First Aid Training. Experienced in enhancing guest experiences in food and beverage services, inventory management, and customer satisfaction as a Book Store Supervisor and Night Porter.

Outdoor Instructor - Ecoventure - Ras Al Khaimah, United Arab Emirates

(2025-09 - 2026-02)

Residential contract leading outdoor education and adventure activities for young people across specialist sessions, including hiking, orienteering, low ropes, archery, and team-building.

• Safeguarded participants while managing groups and delivering programmes, ensuring smooth operational logistics.
• Administered first aid and emergency response during critical situations.
• Completed in-house training and upheld health & safety standards, demonstrating professionalism in a multicultural residential environment.
• Fostered a positive atmosphere, motivating participants to engage actively in all activities.
• Developed strong relationships among diverse groups during outdoor activities.
• Contributed to a dynamic seasonal programme across multiple locations.

Food and Beverage Assistant - Castle Green Hotel - Kendal, Cumbria, United Kingdom

(2024-07 - 2025-07)

I deliver exceptional guest experiences by consistently offering attentive, personalised service that exceeds four-star standards.

• Drawing on extensive knowledge of our menus, wine selections, and signature offerings, I provide informed recommendations to enhance guests' dining choices.
• Managed guest orders through a digital point-of-sale system, ensuring accuracy and prompt service for a smooth dining experience.
• Executed precise table settings per establishment specifications, maintaining impeccable dining areas to enhance guest satisfaction.
• Maintained service equipment to high standards, organised buffet presentations, and ensured service stations were fully equipped for efficient operations.

Book Store Supervisor - Henry Roberts - Ambleside, Cumbria

(2024-05 - 2024-07)

• Managed stock process, including receiving merchandise, replenishing shelves, and controlling shrinkage.
• Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
• Utilised inventory system to locate items at other stores, improving customer satisfaction.
• Assisted shop floor staff in unpacking and counting deliveries to maintain efficient operations.
• Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
• Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.

Night Porter - The Inn Collection Group - Ambleside, Cumbria

(2023-05 - 2024-04)

• Conducted security check walkarounds to maintain a safe environment, adhering to departmental policies.
• Addressed inquiries and transactions to ensure guest satisfaction and smooth operations.
• Maintained a tidy and organised front desk area to enhance customer experience.
• Processed customer payments efficiently using card readers and POS systems.
• The work is completed independently, with exceptional customer service skills, a pleasant demeanour, and efficient communication and organisational abilities.
• Assisted with restaurant preparation for breakfast, contributing to a positive dining experience for guests.

Bachelor of Science - Geography - University of Cumbria (2025-07)

A-Levels - Travel and Tourism - Nottingham College & Buxton and Leek College (2018-07)

Btec Level 1 - Teamwork and Personal Skills for Uniformed Youth Organisations - 7 Infantry Brigade, B (Mercian) Coy (2018-11 - 2018-11)

GCSEs - Secondary Education - All Saints' Catholic Voluntary Academy (2016-07)