Ciaran Fitzgerald

Senior Estates, Facilities and Maintenance professional with more than 20 years' experience progressing from electrical engineering into senior contract, facilities, maintenance and project management roles. Experienced across complex, multi-site estates with responsibility for hard FM, statutory compliance, contractors, engineering teams, financial performance and major capital programmes. Proven record of securing and delivering multi-million-pound asset replacement and decarbonisation projects, improving financial control, reducing WIP and developing effective client, contractor and stakeholder relationships.

Maintenance & Project Manager - Surrey & Sussex Police

(2023-01)

Appointed following the transformation to a collaborative Estates and Facilities function across Surrey and Sussex Police.

• Manage the Surrey hard-services function through a Project Manager responsible for PPM, reactive maintenance and project works, alongside 11 caretakers, within a £7m operation.
• Continue responsibility for Sussex Police maintenance and project delivery, including contractors, statutory compliance and asset replacement.
• Lead delivery of major capital and estates projects across the two forces, coordinating internal stakeholders, project managers and supply-chain partners.
• Delivered £1.5m of PV and battery installations across Surrey and Sussex.
• Delivered two new roof projects with a combined value of £1.7m and window replacement works valued at £500k.
• Created a new Sussex Police subcontractor framework with a value of £2.9m.

Maintenance Manager - Sussex Police

(2021-07 - 2023-01)

TUPE transferred into Sussex Police when the maintenance service was brought in-house; supported mobilisation of the in-house team and new contractors.

• Supported mobilisation of the in-house maintenance operation and associated contractors.
• Established statutory compliance reporting tools for presentation to key stakeholders across the force.
• Prepared and presented a business case to the CFO Board which secured £14m of capital funding for a five-year M&E asset replacement programme commencing in July 2022.
• The programme was designed to reduce the force's carbon footprint and reduce operational risk associated with ageing plant.
• Delivered £1.2m of asset replacement including AHUs, air conditioning, LED lighting, air-source heat pumps and a biomass boiler.

Account Manager – Sussex Police - Kier

(2018-11 - 2021-07)

Accountable for the hard-services NSR contract across the Sussex Police estate, comprising 52 sites.

• Led a delivery team comprising 2 Project Managers, 2 Maintenance Supervisors, 11 Engineers, 3 Helpdesk/Admin staff and 22 subcontractors.
• Managed a £1.4m annual PPM contract, £1.3m reactive works and approximately £3m of project works.
• Held responsibility for P&L, WIP, debt and billing, with a focus on target achievement and cash flow.
• Chaired monthly client meetings and presented PPM, reactive, compliance, health & safety and operational performance information.
• Reported contract performance, financial position and growth opportunities to the Director.
• Reduced WIP from £2.7m to a working level of approximately £200k.
• Increased the PPM contract value from £680k to £1.1m through additional L8 water-flushing scope and improved preliminaries.
• Reduced overheads by deploying engineers geographically to reduce travel and increase availability.
• During the COVID-related reduction in workload, retrained engineering staff to undertake work previously delivered by subcontractors, protecting jobs and generating savings for Sussex Police.

Facilities Manager – Thales Crawley - Mitie

(2017-09 - 2018-11)

Accountable for the integrated facilities management module across the Thales Crawley estate, covering eight buildings and approximately 3,000 staff.

• Managed M&E, cleaning, catering, security, front of house, landscaping, document management, energy management and waste services.
• Led seven service-line managers and an overall team of approximately 40 staff.
• Held responsibility for health & safety, training, HR, resource deployment and employee engagement across the Mitie team.
• Chaired monthly service-line forums and presented energy-management and estate performance reviews to site and Board directors.
• Conducted internal compliance audits and supported compliance audits at other UK Thales sites.
• Managed health, safety and statutory compliance performance across the estate and controlled reactive and planned works through a CAFM system.
• Managed an annual P&L of approximately £2.5m, including WIP, debt and forecasting; project works ranged from £1k to £1m.

Contract Manager – Napier House - Mitie

(2016-01 - 2017-09)

Managed the overall facilities contract covering M&E, fabric, waste management, cleaning, security and projects.

• Managed a contract valued at approximately £250k per annum, with project works of approximately £200k per year.
• Accountable for service delivery against contractual KPIs and SLAs and for maintaining mandatory and statutory compliance.
• Managed contract financial performance, WIP, invoicing and payment processes to maintain required profit margins.
• Held regular client reviews covering contract performance, finances and project delivery, supported by detailed monthly reporting.
• Controlled subcontractor mobilisation, RAMS and site inductions before works commenced.
• Led multiple projects, contributing to delivery strategy, value-for-money decisions and opportunities to reduce energy costs.

Engineer – Napier House - Mitie

(2014-05 - 2016-01)

• Managed day-to-day building operations across waste, fabric and M&E reactive tasks, keeping the client informed of issues and progress.
• Managed subcontractors on site, ensuring works were completed safely and to the required standard.
• Priced and managed new works through to completion, ensuring delivery to time and budget.

Self-employed Electrician – Northbrook College - Self-employed

(2013-05 - 2014-05)

• Worked within a team of ten delivering a new electrical installation from start to finish.
• Interpreted drawings, wiring diagrams, flow charts and written project requirements.
• Consulted with the supervising electrician regarding job risks and maintained safe, clean and properly stocked working areas.
• Worked with cableways, conduits and other electrical raceway systems.

Electrical Maintenance – Schools - Compass

(2012-05 - 2013-05)

• Provided electrical maintenance across three schools under a one-year contract.
• Completed emergency-lighting and fire-alarm testing and managed PPM requirements.
• Responded to helpdesk-generated reactive jobs and maintained required records.
• Managed subcontractors during periods when the manager was on leave and kept site files up to date.

Self-employed Electrician - RSA

(2012-03 - 2012-05)

• Worked as part of a five-person team replacing the lighting system with LED technology on a seven-storey building.

Apprentice Electrician / Fully Qualified Electrician / Engineer - Capitol Group

(2005-12 - 2012-03)

• Progressed from apprentice to fully qualified electrician and engineer.
• Delivered electrical installation and maintenance, air-conditioning maintenance, and fire-alarm installation, testing, design and maintenance.