Maintenance & Project Manager - Surrey & Sussex Police
(2023-01)
Appointed following the transformation to a collaborative Estates and Facilities function across Surrey and Sussex Police.
- Manage the Surrey hard-services function through a Project Manager responsible for PPM, reactive maintenance and project works, alongside 11 caretakers, within a £7m operation.
- Continue responsibility for Sussex Police maintenance and project delivery, including contractors, statutory compliance and asset replacement.
- Lead delivery of major capital and estates projects across the two forces, coordinating internal stakeholders, project managers and supply-chain partners.
- Delivered £1.5m of PV and battery installations across Surrey and Sussex.
- Delivered two new roof projects with a combined value of £1.7m and window replacement works valued at £500k.
- Created a new Sussex Police subcontractor framework with a value of £2.9m.
Maintenance Manager - Sussex Police
(2021-07 - 2023-01)
TUPE transferred into Sussex Police when the maintenance service was brought in-house; supported mobilisation of the in-house team and new contractors.
- Supported mobilisation of the in-house maintenance operation and associated contractors.
- Established statutory compliance reporting tools for presentation to key stakeholders across the force.
- Prepared and presented a business case to the CFO Board which secured £14m of capital funding for a five-year M&E asset replacement programme commencing in July 2022.
- The programme was designed to reduce the force's carbon footprint and reduce operational risk associated with ageing plant.
- Delivered £1.2m of asset replacement including AHUs, air conditioning, LED lighting, air-source heat pumps and a biomass boiler.
Account Manager – Sussex Police - Kier
(2018-11 - 2021-07)
Accountable for the hard-services NSR contract across the Sussex Police estate, comprising 52 sites.
- Led a delivery team comprising 2 Project Managers, 2 Maintenance Supervisors, 11 Engineers, 3 Helpdesk/Admin staff and 22 subcontractors.
- Managed a £1.4m annual PPM contract, £1.3m reactive works and approximately £3m of project works.
- Held responsibility for P&L, WIP, debt and billing, with a focus on target achievement and cash flow.
- Chaired monthly client meetings and presented PPM, reactive, compliance, health & safety and operational performance information.
- Reported contract performance, financial position and growth opportunities to the Director.
- Reduced WIP from £2.7m to a working level of approximately £200k.
- Increased the PPM contract value from £680k to £1.1m through additional L8 water-flushing scope and improved preliminaries.
- Reduced overheads by deploying engineers geographically to reduce travel and increase availability.
- During the COVID-related reduction in workload, retrained engineering staff to undertake work previously delivered by subcontractors, protecting jobs and generating savings for Sussex Police.
Facilities Manager – Thales Crawley - Mitie
(2017-09 - 2018-11)
Accountable for the integrated facilities management module across the Thales Crawley estate, covering eight buildings and approximately 3,000 staff.
- Managed M&E, cleaning, catering, security, front of house, landscaping, document management, energy management and waste services.
- Led seven service-line managers and an overall team of approximately 40 staff.
- Held responsibility for health & safety, training, HR, resource deployment and employee engagement across the Mitie team.
- Chaired monthly service-line forums and presented energy-management and estate performance reviews to site and Board directors.
- Conducted internal compliance audits and supported compliance audits at other UK Thales sites.
- Managed health, safety and statutory compliance performance across the estate and controlled reactive and planned works through a CAFM system.
- Managed an annual P&L of approximately £2.5m, including WIP, debt and forecasting; project works ranged from £1k to £1m.
Contract Manager – Napier House - Mitie
(2016-01 - 2017-09)
Managed the overall facilities contract covering M&E, fabric, waste management, cleaning, security and projects.
- Managed a contract valued at approximately £250k per annum, with project works of approximately £200k per year.
- Accountable for service delivery against contractual KPIs and SLAs and for maintaining mandatory and statutory compliance.
- Managed contract financial performance, WIP, invoicing and payment processes to maintain required profit margins.
- Held regular client reviews covering contract performance, finances and project delivery, supported by detailed monthly reporting.
- Controlled subcontractor mobilisation, RAMS and site inductions before works commenced.
- Led multiple projects, contributing to delivery strategy, value-for-money decisions and opportunities to reduce energy costs.
Engineer – Napier House - Mitie
(2014-05 - 2016-01)
- Managed day-to-day building operations across waste, fabric and M&E reactive tasks, keeping the client informed of issues and progress.
- Managed subcontractors on site, ensuring works were completed safely and to the required standard.
- Priced and managed new works through to completion, ensuring delivery to time and budget.
Self-employed Electrician – Northbrook College - Self-employed
(2013-05 - 2014-05)
- Worked within a team of ten delivering a new electrical installation from start to finish.
- Interpreted drawings, wiring diagrams, flow charts and written project requirements.
- Consulted with the supervising electrician regarding job risks and maintained safe, clean and properly stocked working areas.
- Worked with cableways, conduits and other electrical raceway systems.
Electrical Maintenance – Schools - Compass
(2012-05 - 2013-05)
- Provided electrical maintenance across three schools under a one-year contract.
- Completed emergency-lighting and fire-alarm testing and managed PPM requirements.
- Responded to helpdesk-generated reactive jobs and maintained required records.
- Managed subcontractors during periods when the manager was on leave and kept site files up to date.
Self-employed Electrician - RSA
(2012-03 - 2012-05)
- Worked as part of a five-person team replacing the lighting system with LED technology on a seven-storey building.
Apprentice Electrician / Fully Qualified Electrician / Engineer - Capitol Group
(2005-12 - 2012-03)
- Progressed from apprentice to fully qualified electrician and engineer.
- Delivered electrical installation and maintenance, air-conditioning maintenance, and fire-alarm installation, testing, design and maintenance.
