Ciaran Murphy

Customer-focused professional with over three years of experience delivering exceptional customer service in fast-paced environments. Skilled at building strong customer relationships, resolving queries, managing multiple priorities and maintaining a professional, positive attitude under pressure. Confident using Microsoft Office, digital administration systems and point-of-sale software, with strong organizational skills developed through both employment and higher education in Computer Science and Cyber Security.

Holding a full UK driving license and seeking to join Sinclair Group as a Service Advisor, where I can provide outstanding customer experience, efficiently coordinate vehicle service appointments and support the workshop team in delivering first-class service.

Crew member - McDonald's - Barry, Vale of Glamorgan

(2023-03)

• Delivered exceptional customer service in a busy, fast-paced environment, serving a high volume of customers each shift.
• Built positive relationships with customers through friendly, professional communication.
• Resolved customer concerns promptly, ensuring a positive outcome and maintaining customer satisfaction.
• Processed cash and card transactions accurately using electronic till systems.
• Worked collaboratively with colleagues to meet service targets and minimize customer waiting times.
• Prioritized competing tasks while maintaining excellent attention to detail.
• Maintained accurate records and followed company procedures relating to health and safety.
• Demonstrated reliability through excellent punctuality, flexibility and teamwork.

Chef - Siam Thai Street Food - Barry, Vale of Glamorgan

(2022-06 - 2023-02)

• Participating in local food festivals elevated restaurant's reputation within the community.
• Trained junior chefs to enhance their professional skills.
• Improved customer satisfaction by creating innovative and appetizing menu items.
• Demonstrated proficiency in various cooking techniques, improved dish presentation.

Bachelor of Science - Computer Science with Security and Forensics - Cardiff University (2024-09 - 2027-08)

BTEC Level 3 - Cyber Security - Cardiff and Vale College (2022-09 - 2024-08)

GCSE - English Language - St Richard Gwyn Catholic High School (2020-09 - 2022-08)

GCSE - Mathematics Intermediate - St Richard Gwyn Catholic High School (2020-09 - 2022-08)