Cifha Fernandes

Highly motivated and reliable professional with strong communication, organisation, and time management skills. Experienced in administrative and warehouse operations, with the ability to work efficiently in fast-paced environments while maintaining accuracy. A dedicated team player skilled in multitasking, following procedures, and contributing to smooth operational processes.

Administrative at B&Q (2023-03 – Present)

• Entered, updated, and maintained accurate data in company systems.
• Prepared and updated daily and weekly housekeeping and operational reports.
• Updated new sku info and maintained accurate inventory records.
• Received and processed incoming stock
• Requested orders for new stock.
• Booking/scheduling of appointments
• Stock control
• Sorting post/scanning documents/record keeping
• Supporting the office and technical teams with everyday tasks
• Completed daily reporting tasks.
• Managed and recorded damaged stock within the system. investigated missing stock and fill investigation forms.
• Coordinating and communicating with drivers to ensure timely deliveries and collections
• Adjusting and writing on and off stock.
• Dealt with goods-in deliveries by checking, receiving, and processing incoming stock.
• Verified delivery quantities and inspected stock for damages or discrepancies.

Warehouse Operative at AMAZON (2022-06 – 2023-02)

• Picked, packed, and dispatched high-volume customer orders.
• Performed quality control checks to ensure accuracy of orders.
• Used handheld scanners and warehouse systems to track and process stock movements.
• Received, sorted, and organised incoming stock into correct locations within the warehouse. Assisted with loading and unloading delivery vehicles safely and efficiently.
• Reported missing, damaged, or incorrect items to maintain stock accuracy.
• Maintained strong focus on meeting dispatch deadlines and delivery targets.
• Ensured correct labelling and packaging of items before dispatch to customers.
• Worked flexible shifts including peak and busy seasonal periods.

Receptionist at B&Q (2022-06 – 2023-02)

• Answering and directing phone calls.
• Greeting customers and visitors professionally.
• Managing appointments and schedules.
• Data entry and maintaining records.
• Handling administrative and front desk tasks.
• Strong communication and organisational skills.
• Able to multitask in busy environments.

Warehouse Operative / Team leader at Meiyume (2021-06 – 2022-06)

• Supervised daily warehouse operations in a fast-paced beauty product.
• Monitored team performance
• Led, trained, and supported warehouse operatives to improve productivity and accuracy.
• Motivated team members through positive leadership and effective communication.
• Supported packing, labelling, and dispatch
• Maintained a clean, organised, and safe working environment.
• Built strong working relationships with team members to support smooth workflow and issue resolution.
• Completed audits and risk assessments to ensure operational compliance and safety.
• Prepared daily operational reports and KPI updates for management review.
• Conducted quality checks to ensure products met required standards, including packaging quality and correct weight specifications during production.

BA (Bachelor of Arts) – GCQ Quepem

GSEC – Smt. Chandrabaga Tukoba Naik Higher Secondary School