Claire Ball

Reliable and hardworking professional with over 15 years of experience in customer service and operational coordination. Proven ability to communicate effectively, manage high-pressure situations, and deliver excellent service standards. A proactive, organised individual with a strong work ethic and a consistent track record of reliability.

Telephonist & Dispatcher - Coalville Cabs Ltd - Coalville

(2011-01 - 2026-05)

Role ended due to redundancy

• Handled high volumes of inbound calls, accurately booking and scheduling taxi services
• Coordinated with a team of drivers to ensure jobs were completed efficiently and on time
• Delivered a consistently high standard of customer service, resolving issues and complaints professionally
• Liaised with local authorities and businesses regarding school transport contracts and private accounts
• Managed customer enquiries via both telephone and email
• Maintained organisation and accuracy in a fast-paced, high-pressure environment

Checkout Assistant - Tesco

(2006-04 - 2011-05)

• Provided friendly and efficient service to customers at the checkout
• Handled cash and card transactions accurately
• Assisted customers with queries and ensured a positive shopping experience
• Maintained a professional and approachable manner at all times
• Worked effectively as part of a team in a busy retail environment

GCSE Level Education