Claire Cady-Jones

I am a hard-working individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills and am organized and proactive in providing efficient and accurate administrative support to office managers and work colleagues. I am an excellent team player with a proven ability to work proactively in a busy office environment

CRM Admin and Customer Retention Co-Ordinator - Liqutherm Technologies Group - Fforstfach, Swansea

(2019-10 - 2025-08)

• Monitor Dormant Customer Report
• Conduct checks on businesses (Risk Disk and Companies House)
• Update company details if required (Salesforce)
• Create and send tailored email to dormant customers
• Update progress in Salesforce
• Pass sales enquiries to Sales Department (set tasks for sales team to follow up)
• Monitor and manage marketing leads set for sales team
• Follow up outgoing sales quotes - providing feedback to sales team
• Monitor product delivery status – contacting customer and providing feedback
• Support direct marketing activities. E.g., Winterisation campaign.
• ADHOC Admin duties Supporting Order processing and Sales team.

Administrator - The Business Centre - Llansamlet, Swansea

(2017-05 - 2019-09)

• Answering and managing incoming and outgoing calls from job centers and customers
• Scheduled and arranged workshops for clients wishing to become self-employed.
• Efficiently dealing with customer phone calls and correspondence

Claims Administrator - ERS Insurance Group - Llansamlet, Swansea

(2015-10 - 2016-12)

• Efficiently dealing with customer phone calls and correspondence
• Maintaining accurate records and working with colleagues to ensure team success.
• Collecting accurate information and documents to proceed with a claim
• Guiding policyholders on how to proceed with the claim
• Investigating potentially fraudulent claim

Customer Service Adviser and Designer - Design Objectives - Three Legged Cross, Dorset

(2013-05 - 2015-09)

• Processing orders, credits and applications
• Dealing directly with customer enquiries either by telephone or electronically
• Handling and resolve customer complaints
• Managing and maintaining customer database
• Monitoring and managing the back order and promotions systems
• Preparing invoices to send to customers
• Working closely with the warehouse operation regarding customer orders
• Identifying picking errors or duplications, and courier/dispatch issues
• Ordering stationery and consumables
• Design and feature work for Creativity Magazine TV Samples

Office Manager - Alterian Technology - Poole, Dorset

(2004-10 - 2013-04)

• Provided efficient and effective administration to the Training Department, arranging training courses for customers and travel arrangements for the Trainers
• PA to the Facilities Manager arranging his meetings and travel arrangement. Health and Safety administration
• Stationery and office supplies budget and general office administration
• Point of contact for management, external parties and staff
• Checked and raised invoices
• Credit Control – chasing payments and resolving queries from customers

Fire Control Operator - Mid and West Wales Fire and Rescue Service - Carmarthen, Wales

(1995-06 - 2003-02)

• Answering 999 Calls
• Mobilizing Fire Appliances
• Taking information from the incident and updating the case loads
• Press Query's

O Levels - Math's, English, History, Art, PE, French - Morriston Comprehensive School Swansea