Funeral Steward
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I have a wealth of knowledge as a receptionist, not just with the basics such as IT and filing, but i am also very experienced in working under pressure, managing workloads and multitasking. I must show great initiative working where I am currently as no situation is ever the same. Sometimes we may sadly have a deceased in our care who passed in traumatic circumstances and their condition may not be good, families understandably still want to see their loved one so being honest but tactful is very important as well as showing empathy and kindness.
I am proud that I have won awards for my ideas here, for Putting forward a complete help guide for help families that are struggling financially and for putting forwards a scheme to provide personal care products for staff and visitors who may need this. Being aware of data protection and confidentiality is very important as well as having strong IT and organisation skills. I am a team player and believe that good communication is a must but can also be trusted to work alone and am often required to do so.
I have a good work ethic and am never scared try new things and it make me happy that my colleagues know they can come to me for friendly advice or to just ask for help. I am always happy to work extra time if needed or to just stay on to help cover any unexpected sickness and absences. I am a friendly and approachable person who likes to make a positive difference and have been lucky enough to work in big diverse groups as well as small close teams.
Funeral Steward - Lincolnshire Coop Funeral Services - Lincoln
(2019-06)
In my current role I look after all aspects of the day to day running of the funeral home. I take calls from bereaved families and am their first point of contact. I am responsible for the security of the building and carry out weekly safety audits such as fire drills and lock up at night.
I order the doctors cremation paperwork and liaise closely with doctors and hospital mortuaries for collection of the deceased and arranging the legal paperwork so that funerals may proceed. I am responsible for making bookings for families to meet with a funeral director. I look after the banking for our branch and take payments as well as process donations.
I am responsible for the day-to-day cleaning of the branch and all the filing of the branch so data protection is of the upmost importance. I take care of the returned deceased ashes and decant these into appropriate urns. I care for the deceased by helping to wash, dress and coffin them and am also responsible for the chapel of rest visits and looking after the families who visit their loved ones.
I am also a registered first aider for this building.
Children's Safeguarding - SERCO - 13-14 Silver St, Lincoln LN2 1DY
(2016-09 - 2019-06)
For this role a took safeguarding referrals and concerns from both the public and professionals. I would then process that information and pass it on to a social worker. Speed and accuracy was a must for this job role as well as taking the initiative to escalate an emergency situation if needed.
Strength in IT as well as a good telephone manner was essential for this job as well as empathy. Situations could be very emotional and it was important to stay calm under pressure. Alongside this we also had to meet time targets set to us by SERCO so it was important to be mindful of time management.
The ability to multitask was very important for this role also.
Head Chef - Lincoln University, Students Union - Unit 3, the Gateway, Lincoln, LN6 7GQ
(2014-09 - 2016-09)
Being a head chef needed excellence in multitasking, communication and organization. I could cater for and run functions for up to 1,000 people at a time and the ability to work well under pressure was a must. I would be responsible for all aspects of paperwork such as food safety monitoring, staff rota's, ordering and keeping stock as well oversee all the food prep and cooking for the business. A good mind for health and safety was also needed.
GCSE - English Literature - Testwood School, Hampshire (1999 - 1999)
GCSE - English Language - Testwood School, Hampshire (1999 - 1999)
GCSE - Textiles - Testwood School, Hampshire (1999 - 1999)
GCSE - Drama - Testwood School, Hampshire (1999 - 1999)
GCSE - Science (Dual Award) - Testwood School, Hampshire (1999 - 1999)
GCSE - French - Testwood School, Hampshire (1999 - 1999)
GCSE - Mathematics - Testwood School, Hampshire (1999 - 1999)
A-Level - Health & Social Care - Brockenhurst College (1999 - 2002)
