Claire Glover

Customer-focused Operations Manager with experience across business operations, customer service, sales support, administration, order fulfilment and stock coordination. Recognised for being organised, reliable and conscientious, with a practical approach to problem solving and a strong commitment to delivering excellent service and smooth day-to-day operations.

Operations Manager - WLO Ltd - Wrexham

(2024-03 - 2026-06)

• Managed day-to-day operational activities to support efficient business performance and high levels of customer satisfaction.
• Handled patient and customer enquiries through email and other communication channels, providing professional and timely support.
• Generated and nurtured new sales leads, contributing to business growth and customer acquisition.
• Oversaw administrative processes including email management, data entry and accurate record maintenance.
• Coordinated the end-to-end order fulfilment process, from payment verification through to packing and dispatch.
• Generated shipping labels and managed order packing to ensure accurate and timely delivery.
• Monitored stock levels and ordered office supplies and stationery to support operational requirements.
• Liaised with courier services including DPD and Royal Mail to support reliable dispatch and delivery.
• Supported customers throughout their journey, providing clear after-sales assistance and resolving enquiries professionally.
• Managed customer feedback and reviewed customer requests to maintain high levels of customer engagement.
• Assisted with marketing activity, including the creation and distribution of promotional and customer support email campaigns.

General Assistant - Welland Valley Feeds

(2005-08 - 2021-06)

• Provided knowledgeable customer service and product advice across animal feed, equestrian and country lifestyle products.
• Processed customer orders, handled payments and supported accurate stock control within a busy retail environment.
• Merchandised stock on the shop floor, including shelf replenishment, product presentation and maintaining a clean, organised retail environment.
• Carried out regular stock taking to maintain accurate inventory records and support effective stock management.
• Operated a forklift truck safely for goods inwards and outwards, supporting deliveries, stock movement and warehouse organisation.
• Supported customers with specialist product fittings and advice, including riding hats, body protectors and animal care products.
• Built strong long-term relationships with customers through friendly, reliable and professional service.
• Worked flexibly across sales, administration, stock handling and general operational duties to support the wider team.

Training Pupil / Stable Hand - BHS Stages Training

• Worked as a stable hand while training towards BHS Stages, developing practical equine care and riding school support skills.
• Exercised horses and supported their daily care routines.
• Carried out mucking out, grooming and general stable duties to maintain a clean, safe and organised yard environment.
• Tacked and un-tacked horses before and after lessons, ensuring equipment was used safely and correctly.
• Led and assisted learner riders during lessons, helping to provide a supportive and safe learning experience.
• Attended daily lectures as part of structured BHS Stages training.
• Interacted with customers in a friendly and helpful manner, assisting with enquiries and supporting a positive customer experience.

Part-Time Data Inputter - Siemens Transport Systems - Northampton

• Typed and accurately inputted information from job cards into company systems, supporting effective record keeping and administrative accuracy.

NVQ Level 2 - Hairdressing

NVQ Level 3 - Hairdressing