Claire Hillier

Hard-working and dedicated Administration Professional with over 16 years' experience in administrative and customer service roles, primarily within the financial services sector. Recognised for strong attention to detail, reliability, and excellent interpersonal skills. A proactive and adaptable team player, skilled in managing administrative tasks, handling customer enquiries, and supporting business operations with professionalism and efficiency.

Customer Administration Officer - Hughes Insurance - Newtownards

(2009-11)

• Handle a wide range of customer administration tasks including queries, MTAs, and amendments.
• Make outbound calls to resolve issues and retain customer policies.
• Process and action customer and insurer emails accurately.
• Manage cancellations, renewals, voidances, and mid-term transfers.
• Process website requests and direct debit renewals.
• Liaise with underwriters and handle referrals as required.
• Maintain precise administrative and financial records using Microsoft Word and Excel.
• Provide customer service support and assist with complaints when necessary.

Senior Sales Assistant / Sales Assistant - The Perfume Shop - Newtownards

(2006-10 - 2009-11)

• Delivered exceptional customer service and sales support.
• Processed transactions and supported daily store operations.
• Delegated tasks and assisted the manager in supervisory duties.
• Conducted stocktaking, health and safety checks, and paperwork.
• Responsible key holder for opening, closing, cashing up, and banking.

Sales Assistant - Elysian Shell Jewels - Ards Shopping Centre

(2005-08 - 2006-10)

• Provided professional customer service and handled cash transactions.
• Maintained product displays and completed stocktaking duties.
• Held key holder responsibilities for store opening and closing.

Administrative Work Experience - Alcoa

(2005-01 - 2005-01)

• Performed filing, word processing, photocopying, and spreadsheet creation.
• Handled client calls and general administrative tasks.

Waitress - Treasure House Chinese Restaurant

(2003-10 - 2005-08)

• Delivered friendly and efficient customer service in a fast-paced environment.
• Took orders by phone and in person, served food and drinks, and ensured customer satisfaction.

Foundation Degree - Hospitality and Tourism - South Eastern Regional College, Bangor (2007-09 - 2008-09)

BTEC National Certificate - Travel and Tourism - South Eastern Regional College, Bangor (2005-09 - 2007-09)

GCSE - General Education - Movilla High School (2000-09 - 2005-06)