Sales & Marketing Coordinator at Diamond & Gold Trading DMCC (2015-05 – Present)
Kenger-Khan DMCC
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Worked with sales team to solicit and sell products and services to potential clients, increased sales by 10%.
- Improved customer experience by delivering timely resolutions
- Built and maintained well-organised marketing prospect and customer databases.
VVIP Flight Attendant at Saudi Oger Ltd (2001-12 – 2014-12)
VVIP Private Aircraft - Premium VVIP customer service, UHNW clientele, professional, organized, attention to detail, excellent communication.
- Protect client privacy, discretion and confidentiality.
- Exceptional grooming, elegance & composure.
- Luxury dining experience & hospitality, attentive silver-service presentation.
- Applied fine dining etiquette.
Cabin Crew at Emirates Airline (1995-07 – 2001-12)
Served international cabin crew role for award-winning airline operations and service delivery.
- Customer focused and safety conscious professional, delivering 5 star service in multi-cultural environments.
- Calm under pressure, well presented.
- Committed to providing exceptional onboard experiences, while maintaining highest safety and service standards.
- Emergency awareness and basic first aid.
- Resolve customer complaints professionally through calm communication and respectful problem handling.
Front House Receptionist at Grosvenor House Hotel (1995-02 – 1995-07)
Cabin Crew at Gulf Air (1994-08 – 1995-02)
- Managed in-cabin services efficiently, including food and beverage distribution for enjoyable flight experience.
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
Front Desk Receptionist at Hilton Hotel (1992-10 – 1994-08)
Wembley Stadium Hilton Hotel, Delivered outstanding Front-of House service to valuable guests of multi-national & multi cultural diversity.
- Delivered exceptional customer service to guests from diverse cultural backgrounds in a luxury 5 star hotel.
- Handled cash transactions accurately, ensuring correct billing procedures were followed at all times.
- Resolved complaints quickly, resulting in increased client satisfaction.
- Streamlined check-in processes for more efficient guest experience.
- Provided first-class customer service by greeting clients and guests in a warm, friendly manner.
- Improve professional communication quality through effective telephone and email etiquette.
- Greeted guests warmly upon arrival, creating positive first impression of organisation.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Assisted Bar Tender, Match Day Banquette silver service, A la carte dining, & ballroom functions.
