Claire Mason

Head Therapist at Aura Spa, Bowfield Hotel

Talent

GlasgowMember since September 27, 2026

Exceptional customer service & guest experienceLuxury spa & wellness serviceMassage & Beauty treatmentsPersonalised treatment recommendationsStrong communication & interpersonal skillsTeam leadership & staff supportHigh standards of hygiene & presentationExcellent attention to detailOrganised, adaptable & able to work under pressureProfessional, positive & proactive approachOncology massageLymphatic drainage

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Exceptional customer service & guest experienceLuxury spa & wellness serviceMassage & Beauty treatmentsPersonalised treatment recommendationsStrong communication & interpersonal skills

About

I am currently the Head Therapist at Aura Spa, Bowfield Hotel, with 5 years of experience and a strong background in spa operations, treatments, customer service, and team leadership. I am passionate about creating a welcoming and relaxing experience for every guest while maintaining consistently high standards of service and presentation. I have developed strong organisational, communication, and interpersonal skills through my experience within a busy spa environment and enjoy working as part of a team.

I am now looking to bring my experience and enthusiasm to a new role where I can continue to develop within the spa industry and contribute positively to both the guest experience and the wider team.

Experience

Head Therapist at Aura Spa, Bowfield Hotel (2021-07 – Present)

My role combines hands-on treatment delivery with leadership, operational and behind-the-scenes responsibilities, allowing me to contribute to both the guest experience and the wider performance of the spa. A key part of my role is providing a personalised and high standard of customer care. I carry out detailed consultations to understand each client's individual needs and preferences, adapting treatments where necessary and ensuring clients feel comfortable, listened to and well cared for throughout their experience.

This has developed my communication skills and my ability to build strong relationships with clients.

As Head

Therapist, I also hold the responsibility of In-House Trainer, supporting and training other therapists to ensure treatment and service standards are consistently maintained. I share my knowledge and experience with colleagues, help identify areas for development, and support the team in delivering the standards expected within the spa. This has strengthened my confidence in coaching, mentoring, and leading by example.

Alongside my client-facing responsibilities, I contribute to the smooth day-to-day operation of the spa. I am responsible for monthly opening and closing stock takes, stock ordering and the organisation of stock, requiring strong attention to detail, organisation and effective prioritisation. I have additional training in deep tissue, hot stones, oncology massage, and lymphatic drainage.

Floor staff / Kitchen staff at Nando (2018-09 – 2021-07)

Progressed from floor staff to working in the kitchen within a fast-paced, high-pressure environment. Developed strong customer service and communication skills, ensuring customers felt welcomed and their needs were met throughout their experience. Worked effectively as part of a team, maintaining high standards of service while managing time-sensitive tasks and busy periods.