Sales Manager - Craiglands Hotel Ilkley - Ilkley
(2013-09)
- Developed and implemented sales strategies to drive revenue and occupancy.
- Conducted market research to identify new business opportunities and build relationships with clients.
- Negotiated contracts and pricing agreements.
- Developed strategic marketing plans and sales reports.
- Built strong, lasting relationships with direct clients and booking agents.
- Conducted research to identify new business opportunities through social media, trade shows, and market analysis.
- Identified and developed new business opportunities across key markets and sectors.
- Followed up on lost and denied leads to uncover potential business.
- Consistently achieved and surpassed sales targets, contributing to significant revenue growth.
- Managed digital marketing initiatives, including social media, email campaigns, website management, and online advertising, to target key demographics and boost engagement.
- Coordinated events, working closely with operational teams to ensure exceptional client satisfaction.
- Created marketing campaigns to increase awareness, including seasonal promotions and special events.
- Led and managed a team, fostering a collaborative and efficient work environment.
- Client-facing appointments
- Managed and organized the hotel calendar.
Office Manager - Service 2 (HVAC)Ltd - Keighley
(2011-12 - 2013-09)
- Managed all accounting processes with HM Revenue, ensuring compliance and accurate reporting.
- Maintained daily, weekly, and monthly accounts to support financial transparency and accuracy.
- Processed employee wages and subcontractor payments in a timely and efficient manner.
- Developed sales leads and maximized revenue by identifying and capitalizing on new business opportunities.
- Coordinated bookings and meetings for directors and engineers, optimizing schedules for productivity.
- Oversaw the sales ledger, proactively following up on outstanding payments to support cash flow.
- Conducted mail campaigns and managed advertising efforts to enhance brand visibility and outreach.
- Built and maintained strong business relationships with subcontractors to support collaborative projects.
- Managed all aspects of customer sales, inquiries, and banking transactions, ensuring seamless customer service.
Admin Assistant - Premier Services Uk Ltd - Keighley
(2006-01 - 2011-12)
- Maintained consistent daily communication with both new and existing clients to nurture relationships and drive business growth.
- Maximized revenue through strategic lead generation and efficient management of sales opportunities.
- Developed and executed online advertising campaigns and targeted mail distributions to enhance brand visibility and attract new clients.
- Conducted comprehensive bookkeeping and financial tracking, coordinating closely with the business accountant to ensure precise reporting and compliance.
- Oversaw accounts payable and managed supplier relationships to maintain seamless and cost-effective procurement processes.
- Performed a range of administrative duties, including generating detailed quotations and preparing accurate invoices, supporting efficient business operations.
Sales Co-Ordinator/ Reception Manager - Craiglands Hotel Ilkley - Ilkley
(2002 - 2006-12)
Responsible for;
- Managing bookings and sales leads from initial contact through to event delivery.
- Liaising with clients to understand their event requirements and provide tailored solutions
- Managed the day-to-day front desk operation
- Maximised revenue and minimised loss within the Department
- Telephone duties including answering switchboard, taking messages, emailing and use of outlook.
- Checking in/out of hotel guests
- General Administrative duties and written contracts to clients.
- Sales ledger and chase up outstanding invoices.
- Petty cash and bank reconciliations to maintain financial accuracy.
- Daily banking, month-end procedures, and reconciliation of financial records
- Control Internet sites and inventory.
- Addressed customer concerns and complaints, ensuring prompt resolution and customer retention.
- Acted as Fire Marshal and First Aider, ensuring safety protocols and preparedness within the workplace.
