HUNTSWOOD | READING BERKSHIRE
Huntswood Recruitment contracting roles within regulated industries
Resolution Administration Agent | Ovo Energy | Nov 2021 – present
- Quality checking complaint and feedback cases raised by care agents, providing recommendations to managers on where improvements could be made in training and feedback to staff
- Monitoring certain complaint cases, liaising with agents and Advanced Complaints agents to ensure they are resolved within Ofgem’s compliance guidelines
PPI Audit Consultant | Lloyds Banking Group | Nov 2012 – Jun 2021
- Executing detailed analysis on customer’s loan accounts to ensure they are appropriate for redress and remediation process
- Carrying out a full investigation based on internal and external evidence available using in-house operating systems
- Advising Lloyds Banking Group on an accurate review decision and generating a comprehensive response letter to be sent directly to the customer on behalf of Lloyds Banking Group; detailing the steps taken to reach a decision on their complaint
- Adhering to strict processes, in line with FSA regulations, and assured attention to detail alongside maintaining a robust audit trail
AZZURRI COMMUNICATIONS LTD | WEYBRIDGE, SURREY
Leading managed services company delivering voice, data and mobile communications
Marketing Events Executive | Nov 2006 – Sep 2011
- Delivering all of Azzurri’s customer seminars and events country-wide and overseas
- Planning, budget management and execution of corporate events including industry exhibitions, awards dinners, corporate hospitality and sales incentive trips
- Managing website and intranet content to keep customers and staff up to date with events, products, services and company intelligence
Admin Assistant and interim PA | Apr 2004 – Nov 2006
- Assisting the PA with duties for Head Office and company directors. For the final three months in this role, I replaced the PA to the CEO and Operations Board whilst she was on maternity leave.
- Call handling, manning reception and face to face contact with external parties, ensuring a professional image of the business is projected at all times
- Preparing, formatting, printing and binding of monthly accounts and confidential documents for the Operations Board with a high level of accuracy and standardisation
ZENITH STAYBRITE | ANDOVER, HAMPSHIRE
Double glazing and conservatory supplier
Survey Co-ordinator | Mar 2003 – Feb 2004
- Booking surveyors working diaries
- Running reports and completing weekly statistics for head office and processing the installers’ wages and banking
Stores Administrator | Mar 2002 – Mar 2003
- Raising purchase orders and processing invoices through accounts, stock control within stores and ordering materials
- Organising logistical requirements such as transport, scaffolding and equipment for installation teams
ROYLSTON HOUSE | SYDNEY, AUSTRALIA
Boutique fabric wholesale house supplying directly to interior designers and large design companies
Showroom Manager | Oct 1999 - Sep 2000
- Managing the regular operative of the showroom and manning the reception desk
- Organising functions for marketing purposes, entertaining clients and presenting new ranges of fabric
Aiding high-profile interior designers with sourcing materials for specific design projects
AA PUBLISHING | BASINGSTOKE, HAMPSHIRE
UK’s largest travel publisher
Picture Researcher | Mar 1998 - Feb 1999
- Sourcing photographs for AA travel guides from our in-house image database and from external photo libraries
- Assisting designers with picture selections and picture editing
Database Indexer | Jul 1996 – Mar 1998
Resolution Administration Agent | Ovo Energy | Nov 2021 – present
- Quality checking complaint and feedback cases raised by care agents, providing recommendations to managers on where improvements could be made in training and feedback to staff
- Monitoring certain complaint cases, liaising with agents and Advanced Complaints agents to ensure they are resolved within Ofgem’s compliance guidelines
PPI Audit Consultant | Lloyds Banking Group | Nov 2012 – Jun 2021
- Executing detailed analysis on customer’s loan accounts to ensure they are appropriate for redress and remediation process
- Carrying out a full investigation based on internal and external evidence available using in-house operating systems
- Advising Lloyds Banking Group on an accurate review decision and generating a comprehensive response letter to be sent directly to the customer on behalf of Lloyds Banking Group; detailing the steps taken to reach a decision on their complaint
- Adhering to strict processes, in line with FSA regulations, and assured attention to detail alongside maintaining a robust audit trail
AZZURRI COMMUNICATIONS LTD | WEYBRIDGE, SURREY
Leading managed services company delivering voice, data and mobile communications
Marketing Events Executive | Nov 2006 – Sep 2011
- Delivering all of Azzurri’s customer seminars and events country-wide and overseas
- Planning, budget management and execution of corporate events including industry exhibitions, awards dinners, corporate hospitality and sales incentive trips
- Managing website and intranet content to keep customers and staff up to date with events, products, services and company intelligence
Admin Assistant and interim PA | Apr 2004 – Nov 2006
- Assisting the PA with duties for Head Office and company directors. For the final three months in this role, I replaced the PA to the CEO and Operations Board whilst she was on maternity leave.
- Call handling, manning reception and face to face contact with external parties, ensuring a professional image of the business is projected at all times
- Preparing, formatting, printing and binding of monthly accounts and confidential documents for the Operations Board with a high level of accuracy and standardisation
ZENITH STAYBRITE | ANDOVER, HAMPSHIRE
Double glazing and conservatory supplier
Survey Co-ordinator | Mar 2003 – Feb 2004
- Booking surveyors working diaries
- Running reports and completing weekly statistics for head office and processing the installers’ wages and banking
Stores Administrator | Mar 2002 – Mar 2003
- Raising purchase orders and processing invoices through accounts, stock control within stores and ordering materials
- Organising logistical requirements such as transport, scaffolding and equipment for installation teams
ROYLSTON HOUSE | SYDNEY, AUSTRALIA
Boutique fabric wholesale house supplying directly to interior designers and large design companies
Showroom Manager | Oct 1999 - Sep 2000
- Managing the regular operative of the showroom and manning the reception desk
- Organising functions for marketing purposes, entertaining clients and presenting new ranges of fabric
- Aiding high-profile interior designers with sourcing materials for specific design projects
AA PUBLISHING | BASINGSTOKE, HAMPSHIRE
UK’s largest travel publisher
Picture Researcher | Mar 1998 - Feb 1999
- Sourcing photographs for AA travel guides from our in-house image database and from external photo libraries
- Assisting designers with picture selections and picture editing
Database Indexer | Jul 1996 – Mar 1998
- Digitising the extensive picture library, constructing and maintaining an image database of 150,000 photos
- Researching, copy-writing and proof-reading on a leading travel guide series and hotel and restaurant guides
