Claire Osborne

Highly reliable, well-organised, and results-driven professional with over 15 years of experience in customer service, administration, and retail. Known for strong communication skills and attention to detail. Excel at providing exceptional customer service while managing administrative tasks efficiently.

Skilled at handling enquiries, managing data, and providing high-quality support to both customers and colleagues. Maintain a positive, proactive attitude and consistently meet or exceed performance targets.

Beauty Consultant (Part-Time) - Clinique – Boots - Liverpool Street Station

(2015-01)

• Delivered top-tier customer service in a fast-paced retail environment
• Assisted clients with product recommendations and beauty consultations
• Managed client appointments, rebookings, and client follow-ups via phone and email
• Met sales targets and maintained high levels of product knowledge to confidently promote and sell products
• Worked collaboratively with team members to achieve counter goals and deliver exceptional service

Senior Beauty Consultant / In-Store Trainer - Decléor – John Lewis - Stratford City

(2011-01 - 2015-12)

• Managed beauty counter operations, including stock replenishment and sales reporting
• Provided expert product training and customer service to staff and clients
• Led the team in delivering exceptional customer experiences, particularly during peak Olympic retail activity
• Handled client complaints, resolved issues, and maintained positive relationships with customers
• Ensured smooth day-to-day operations, including administrative tasks like filing paperwork and completing sales reports

Mobile Beauty Therapist - Freelance - Various

(2006-01)

Delivered beauty treatments at clients' homes, managing appointments and advertising alongside other roles.

• Organised and handled client communications via email, phone, and social media
• Managed invoicing, payment processing, and scheduling
• Developed and maintained customer loyalty through exceptional service and follow-ups

Recreational Assistant (Full-Time) - Atherton Leisure Centre - Stratford

(2009-01 - 2010-12)

• Provided front-line customer service, answering queries and resolving issues
• Managed customer bookings, handled payment processing, and maintained accurate records
• Ensured health and safety standards were met and maintained a safe, welcoming environment
• Assisted in administrative tasks, including filing paperwork and maintaining records

Beauty Therapist (Part-Time) - Mila's Beauty - East Ham

(2006-01 - 2007-12)

• Performed beauty treatments while managing reception duties and customer appointments
• Responsible for cash handling, managing bookings, and assisting with client inquiries
• Developed strong relationships with clients, ensuring repeat business and customer satisfaction

GCSEs - General Education - Leytonstone School (2000-01 - 2005-12)

Level 2 & 3 - Beauty Therapy - Epping Forest College (2005-01 - 2007-12)