Claire Rogers

An organised, dependable, and approachable administrative professional with over ten years of experience within NHS primary care settings. Skilled in handling confidential medical records, supporting GP secretarial workflows, and coordinating multi-agency healthcare services. Experienced in managing referral pathways, facilitating multidisciplinary team (MDT) meetings, processing administrative correspondence, and handling day-to-day office tasks in fast-paced environments.

Proficient in core Microsoft Office applications (Word, Excel) and clinical databases, with a proven ability to learn new software systems quickly. A clear communicator adept at building positive working relationships with colleagues, external agencies, and members of the public.

Care Coordinator - Frome Medical Practice - Frome, Somerset

(2019-01)

Provide high-level administrative and secretarial support within the practice, ensuring accurate referral processing and record updates.

• Represent the practice in multidisciplinary team (MDT) meetings, collaborating directly with consultants, adult social care, occupational therapists, hospital teams, and outside agencies.
• Manage incoming and outgoing GP referrals, tracking pathways and liaising with external healthcare providers, hospitals, and social care agencies.
• Maintain strict confidentiality when entering and managing sensitive patient data within clinical database systems (EMIS Web).
• Handle secretarial task lists, patient queries, and written correspondence accurately under high-volume, fast-paced conditions.
• Assist in orienting and supporting new team members on office systems, administrative procedures, and computer workflows.

Care Navigator - Frome Medical Practice - Frome, Somerset

(2014-05 - 2019-01)

• Acted as a primary point of contact for patients and carers, listening attentively to assess needs and signpost appropriate support services.
• Handled incoming telephone queries and face-to-face contact professionally, de-escalating concerns with empathy and tact.
• Recorded detailed, accurate patient information in real time within practice databases under fast-paced working conditions.

Day Care Co-ordinator / Activities Co-ordinator - Somerset Care - Frome, Somerset

(2009-04 - 2014-05)

• Coordinated placement schedules and activities, communicating effectively with social services, external providers, and families.
• Produced written records, activity logs, and basic administrative reports to support team coordination and client care.

Design Consultant - Space Kitchens - Swindon

(2008-10 - 2009-04)

Customer Service Advisor - Virgin Media - Trowbridge

(2006-09 - 2008-10)

Receptionist - Bankhouse Financial Management - Frome

(2006-03 - 2006-09)

NOCN Level 2 - Creative Activity Therapy - National Open College Network (2011-01 - 2011-12)

GCSEs - English Literature (C), English Language (C), Mathematics (D), Sciences (D), IT (E) - Frome College (2005-01 - 2005-12)