Transport and Logistics - Horizon Mobility Ltd - Tewkesbury
(2025-05)
Started as customer service advisor and moved to transport and logistics.
- To arrange all delivery and collections on to routes keeping within driver hours.
- Enter driving data for all drivers on to log.
- Make note of any damages on products arriving back into warehouse.
- To provide customer service over the telephone, dealing with enquiries and complaints.
- To reply to incoming emails from customers.
- To raise order paper work and invoices.
- To follow up on all queries and complaints.
Customer Service Manager - Bruce Cole Limited t/a DHL eCommerce UK - Tewkesbury, Gloucestershire
(2015-12 - 2025-05)
Employment ended due to redundancy.
- To provide customer service over the telephone, dealing with tracking enquiries and complaints.
- To reply to incoming emails from senders.
- To run daily reports and advise customers of any issues found on their shipments.
- To follow up on all queries and complaints.
- Daily use of Microsoft programs, word and excel.
Waitress - Tewkesbury Park Hotel - Gloucestershire
(2023-01 - 2023-12)
- Served food
- Checked on diners and guests frequently
- Took and memorized orders
- Cleared tables
- Processed transactions
- Cleaned and sanitized dining room and restaurant
- Handled a high volume of customers regularly
- Greeted diners
Sales Assistant - Twyning Village Stores
(2013-09 - 2015-12)
- To provide front line customer service
- To serve customers and take payments in cash and via the card system
- To restock the store
- To close down the till systems at the end of trading
- To cash up all of the tills and balance them
- To empty the cash machine
- To secure all cash in the safe securely
- To ensure the store is clean and tidy for the next day
- To set the alarm and securely lock the premises
Administrator - Battery Megastore
(2009-01 - 2011-12)
- To provide customer service over the telephone, dealing with orders and complaints.
- To take orders from customers
- To serve customers in the warehouse shop
- To take payments for all orders with Sage Pay system
- To print internet orders and the correct postage labels for the couriers
Bar Staff - The Bell Hotel
(2009-04 - 2010-01)
Also some kitchen porter experience due to covering other peoples shifts
- To take food and drink orders
- To input the order on to the till system and to take payment
- To serve drinks behind the bar and serve food and drink to the tables in the restaurant and bar area
- To restock and close down the bar at the end of the shift and ensuring all areas are clean and tidy
Warehouse Administrator - Beta Cable
(2008-05 - 2008-09)
- To create picking lists for the warehouse depending on the orders we received
- To create all dispatch notes for any products leaving the premises
- To input all the data on to the system correctly
- To ensure all of the stock levels were kept accurate on the computer system
- To ensure production of the products were running on time
- To liaise with some delivery companies to arrange certain deliveries depending on the quantity
- To file paper work and give to the correct department
- To communicate with companies abroad via e-mail to arrange orders and deliveries
Administrator - Bensons
(2005-01 - 2008-09)
- To provide customer service over the telephone daily
- To input customer information on to the computer system
- To deal with customer complaints
- To allocate orders to the van runs
- To check the amounts of stock in the warehouse
- To liaise with couriers to arrange deliveries to some customers
- To organize deliveries out to all stores with new stock
- To file paper work
- To liaise with stores and other warehouses
Counter Clerk - Ladbrokes
(2004-01 - 2005-12)
- To open the shop on a daily basis
- Promoting products and services
- Dealing with customers personnel accounts
- To provide front line customer service
- Arrange cash into the tills for other members of staff
- To float the betting terminals in the shop
- To input the bets on to the computer system
- To accept payments from customers
- To pay out all winning bets
- To cash up all tills and machines at the end of trading
