Claire Slattery

After a successful career in pensions, I am taking redundancy and am looking for a change in direction utilising my key transferable skills; I am a highly organised, analytical and reliable individual with a proven track record of managing the delivery of accurate work within prescribed timescales. I am accomplished at managing multiple priorities. Recognized for integrity, collaborative teamwork, and consistent target delivery.

I have excellent verbal and written communication skills and enjoy working with internal and external customers to provide an exceptionally high standard of service and care. I am skilled in building positive relationships and working collaboratively with a wide range of colleagues. Essentially I am looking for a varied office administration role which gives me the sense of achievement that I enjoy and thrive on.

Available from 3rd August.

Team Leader - REASSURE (Part of Standard Life plc, formerly Phoenix Group)

(2007-10)

Lead customer service teams of 10–20 colleagues, delivering high-quality service to policyholders and external stakeholders within a regulated financial services environment. Responsible for driving operational performance, maintaining compliance standards, and supporting the development and engagement of team members.

• Managed the workflow and performance of a portfolio of work, ensuring service level agreements (SLAs) were achieved while maintaining compliance with regulatory and company standards.
• Monitored and reviewed team productivity, output, and quality, identifying opportunities for continuous improvement and operational efficiency.
• Conducted daily team briefings to communicate priorities, manage workloads, and ensure alignment with business objectives.
• Undertook performance management activities, including regular one-to-one meetings, performance reviews, objective setting, and development planning.
• Monitored attendance and performance, addressing issues promptly and supporting employee wellbeing and engagement.
• Coached, mentored, and motivated team members to maximise performance, develop skills, and achieve personal and business goals.
• Supported recruitment and onboarding activities, including liaising with recruitment agencies, participating in assessment and recruitment events, and delivering induction programmes for new starters.
• Led the implementation of training and knowledge-transfer programmes associated with operational transitions, both offshore and within the UK.
• Travelled to India to oversee the delivery of a major training programme, ensuring a successful transfer of work while maintaining service quality and operational standards.

Team Leader - Aviva (Formerly Norwich Union)

(2001-10 - 2007-09)

Lead customer service teams of 10-12 colleagues, managing the workflow and performance of a portfolio of work. Responsible for performance management activities.

Team Leader - CGU

Lead customer service teams of 10-12 colleagues, managing the workflow and performance of a portfolio of work. Responsible for performance management activities.

Team Leader - General Accident

Lead customer service teams of 10-12 colleagues, managing the workflow and performance of a portfolio of work. Responsible for performance management activities.

Pensions clerk - Provident Mutual

Processing pensions administration work

Financial Planning Certificate - Financial Planning

BTEC National Diploma - Business Studies