Claire Vinall

An individual with several years of experience in customer service and service delivery management. Recognised for building positive relationships, resolving issues efficiently, and delivering high standards of service. Organised, dependable, and adaptable, now seeking a part-time position where I can apply my skills while offering flexibility to meet business needs.

Customer Service Assistant at Booking Partners (2018-11 – Present)

Booking hotel accommodation for clients in the UK and the EU.

• Lead the Reservations team, overseeing the day-to-day management of hotel accommodation requests for a diverse client portfolio.
• Ensure exceptional service delivery by resolving accommodation issues promptly, confidently, and collaboratively.
• Oversee all aspects of client billing, including obtaining, auditing, and reconciling hotel invoices.
• Resolve billing queries efficiently and prepare accurate weekly invoices.
• Develop and maintain strong supplier relationships, negotiating preferred supplier agreements and corporate hotel rates.
• Identify cost-saving opportunities and secure competitive commercial terms for clients.
• Lead marketing and business development initiatives to strengthen client relationships and support business growth.
• Ensure high standards of accuracy, organisation, and customer service across all operational activities.

Service Delivery Manager at Various IT Companies (2006 – 2018)

• Account delivery management through supporting business critical systems.
• Transition of IT services to off-shore locations.
• Service level management, ensuring contract obligations are met.