Claire Ward

Willing to relocate to: Accrington - Blackburn. Currently looking for a job in the retail industry, call center or working with food. Prefers direct contact with customers as works best when face to face.

Site Manager at Eg otm (2024-01 – Present)

Currently dealing with day to day running of the store. Managing a team of 8.

• Cash handling and banking
• Ordering of change
• Stock ordering

Showroom Manager at Wellis Leisure Hot Tubs & Swim Spas (2023-12 – Present)

• Dealing with customer enquiries through showroom walk ins or generated leads through the on line brochure or Whatspa
• Day to day cleaning of show room
• Taking full or partial payments from new and existing customers
• Ensuring day to day running of wet test hot tubs are met
• Ensuring chemical levels in hot tubs are correct daily
• Making calls to new and existing customers
• Dealing with customer complaints

Assistant Manager (Full Time) at Sayers and Poundbakery Ltd (2022-01 – Present)

Ensuring the smooth running of the store.

• Check in daily deliveries
• Ensure daily bake book and daily diary are kept up to date
• Ensure cash handling procedures are followed correctly
• Create weekly rotas for all staff and make sure all staff training modules have been completed and have been passed with 100% accuracy pub Manager at Toastie taverns (2017-12 – 2021-11)

As a DPS on a public house responsible for the day to day running of the pubs. Responsible for all cash and stock on site.

• Working the bar
• Cashing the tills up in a morning and at night
• Cleaning the premises
• Hiring staff
• Banking the takings on a weekly basis
• Paying wages
• Completing paperwork
• Closing books for the week end and month end

Barista/Waitress at Tfdl (2016-06 – 2021-07)

Working at tesco family dinning inside the accrington tesco. Working at a fast pace with a 12 minute time limit from order to serving customers per table. Trained new staff to a high standard.

• Serve customers at the tills
• Make coffees
• Prepare and cook food
• Take food out to waiting customers
• Trained new staff on the tills and how to greet and serve customers

Picker/Packer at SIMON JERSEY LTD (2017-06 – 2017-11)

Picking and packing works uniforms for places like NHS and nandos.

Supervisor at Poundworld (2015-02 – 2016-07)

Helping and supporting team members. Setting day to day tasks and working in alignment with the manager to help making the store run as smooth as possible.

• Stock orders
• Made weekly rotas for staff
• Stock counting every sunday
• Close the books for the week if manager was not in
• Work on the tills
• Stock shelves
• Deal with customer queries and complaints
• Help the manager take disciplinary action on staff if needed
• Responsible for taking cash to the bank to bank it

Customer Service Advisor at TV LICENSING (2015-10 – 2016-05)

Working on the phones dealing with customer queries at capita (tv licensing).

• Setting up new licences
• Moving licences from one address to another
• Giving free licences to people over the age of 65
• Taking card payments
• Setting up direct debits and weekly payment cards
• Dealt with customers whose loved ones had passed away

Kitchen Assistant at Burger King (2013-11 – 2014-02)

• Prepare and cook food
• Serve people at the till
• Clean the dinning areas
• Clean the kitchen at the end of the night
• Cash tills up at night
• Prepare the floats in tills ready for the next day

Sales Assistant at B&M (2008-07 – 2012-02)

• Serve customers at the till
• Stock shelves
• Deal with customer queries
• First aider
• Worked in the warehouse
• Face up at night
• Deal with general cleaning of the store
• Help with cash handling in the office with a manager

National diplom in Performing arts – Accrington and rossendale college (2009-09 – 2011-05)

Level 3 in Health and social care – Accrington and rossendale college (2008-09 – 2009-05)

GCSE in Science – Moorhead high school (2007-09 – 2008-05)

GCSE in Maths – Moorhead high school (2007-09 – 2008-05)

GCSE in Food tecnology – Moorhead high school (2007-09 – 2008-05)

GCSE in English – Moorhead high school (2007-09 – 2008-05)