Claire Williams

I have many years of experience within retail and customer services. During this time, I have worked varied positions and with different personnel, who have helped progress my management skills. I am highly motivated to achieve targets and thrive on success. I have a rounded skill set, to which I can use to train and develop a team. While always having an open mind to absorb new challenges and knowledge for myself.

SALES ASSOCIATE - NEWLOOK - SU6/7 County Square, Ashford TN23 1YA

(2020-09)

My main role is to deliver a high-level of customer service and ensure I am achieving the store KPI's set.

• Support with merchandising and following the guidelines for the store's layout
• Participate in sale launches and store moves
• Help training new members of staff, by having them shadow me and rolling out training sessions
• Process deliveries
• Help support the store by signing customers up to our email newsletter and upselling where possible using our online portal
• Very competitive, and will go above and beyond to hit targets or achieve incentives that are given

MATERNITY LEAVE

(2019-05 - 2020-09)

ASSISTANT MANAGER OF SELLING - VICTORIAS SECRET - Ariel Way, White City, London W12 7SL

(2017-04 - 2019-05)

• Manage a team of up to 30 sales associates and have 2 supervisors whom report into myself
• Responsible for the selling results of the store and for this being a part of the store achieving a multi million turnover per year. +4% on budget and +9% on LY
• Create in depth training and coaching for the team, in order to meet targets and to develop their skills set
• Work weekly on reports to analyze the business as a whole. Which helps me identify our weaknesses and strengths in order to be able to succeed for the future
• Have a high standard of customer service and expectations on what I feel should be offered to our customers. By creating an 'all in, we win atmosphere' within my team
• Work within a fast paced environment and welcome daily challenges
• Work on varied HR related issues within the store and team
• Manage loss prevention on a daily basis
• Assigned to open and closing the store, which means I am liable for cash handling

STORE MANAGER - FOSSIL - McArthurGlen Designer Outlet, Ashford, Kent TN24 OSE

(2016-04 - 2017-04)

• Managed a team of 12-17 people
• Helped support and drive the store to delivering +3.6% on budget and +14% to LY
• Produced rota's and keep within payroll targets
• Recruited and coach team, by putting Individual Development plans and yearly reviews in place
• Execute stock takes
• Stock handling, visual merchandising and product reporting
• Built relationships with Area and Centre Management, which in return gives the store a great support with frequent special events
• Maintained detailed documentation of the company and store
• Overlooked and come up with solutions to help support the stores Profit and loss

ASSISTANT MANAGER - FOSSIL - McArthurGlen Designer Outlet, Ashford, Kent TN24 OSD

(2014-08 - 2016-04)

ASSISTANT MANAGER - BENCH - McArthurGlen Designer Outlet, Ashford, Kent TN24 OSE

(2005-11 - 2014-08)

I started working for Bench as a part-time Sales Assistant and over the years I worked my way up to Assistant Manager. I travelled around the UK to support stores when needed and rolled out training on Visual Merchandising. My main focus within this role was to support the Store Manager and drive the store to success. I also managed the store on many periods, when the Store Manager had been allocated to another store.

• Managed a team of up to 18 people
• Supported the store to making over 1million in a year
• Set and follow all KPI's
• Helped drive the store to being up on last year's takings
• Was one of the top 5 stores throughout the Company
• Achieved £40,000 in one trading day, which was the highest takings out of the UK cluster
• Coached and developed team, which lead to success stories
• Can identify competitor's weaknesses and strengths, in order to help the store progress and make use of our advantages

SALES ASSOCIATES - VIRGIN COSMETICS - McArthurGlen Designer Outlet, Ashford

(2004-11 - 2005-11)

My main duties were to focus on Customer service and meeting KPI's set. I had to ensure that all customer requirements were met where possible. I had to have a wide range of knowledge on all products, to be able to meet the correct needs of every customer when questions were asked, as we offered skin care, hair care and make-up products.

• Achieved 93% on Mystery Shopper
• Underwent training on applying make-up
• Assisted on Fashion Shows

Southlands High School (1999-09 - 2004-07)