Service Designer
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Service Architect | Customer-Centric Leader | Service Design Apprentice | L&D Specialist with Project Delivery Expertise
I’m a proactive and innovative service professional with over 8 years’ leadership experience across telecommunications, IT, and managed services. I specialise in designing and delivering customer-focused solutions that drive operational excellence, build trust, and transform service experiences.
Currently stepping into a strategic Service Architect role, I’m expanding my capabilities through a Level 6 Service Design apprenticeship—deepening my expertise in inclusive, user-centred design and cross-functional collaboration. I’m passionate about shaping services that work for real people, not just processes.
My career has been built on turning challenges into opportunities:
I thrive in environments where service quality matters, and where bold thinking is encouraged. Whether I’m managing high-profile accounts, facilitating service reviews, or mapping end-to-end journeys, I bring a customer-first mindset and a commitment to improvement.
Service Architect | Customer-Centric Leader | Service Design Apprentice | L&D Specialist with Project Delivery Expertise
Level 6 apprenticeship in Service Design
