Set Decorating Trainee - HBO | Leavesden Studios
(2024-10 - 2025-10)
- Providing administrative and practical support to the Set Decoration team
- Assisting the Set Decorator and Set Decoration Coordinators with daily production requirements
- Researching historical references, architectural styles, furniture, fabrics, and decorative items
- Supporting the sourcing and procurement of set dressing items, props, and materials
- Liaising with suppliers, hire companies, prop houses, and craftspeople
- Maintaining accurate records of set dressing items, purchases, hires, and returns
- Updating spreadsheets, databases, and inventory lists
- Assisting with organising and cataloguing props, furniture, and decorative pieces
- Preparing documentation, reference images, and mood boards for set designs
- Tracking deliveries, collections, and movement of set decoration items
- Assisting with the preparation of sets before filming
- Supporting set dressing teams during installation and filming periods
- Ensuring items were correctly labelled, stored, and returned after use
- Attending production meetings and taking notes where required
- Coordinating with other departments including Art Department, Props, Construction, and Production teams
- Managing confidential production information and scripts
- Carrying out research to ensure authenticity and continuity of set decoration
- Assisting with location visits and set preparation activities
- Supporting continuity by ensuring set details remained consistent between scenes
- Helping resolve last-minute production requirements in a fast-paced environment
Assistant Teacher | classroom assistant - Nascotwood Junior School
(2016 - 2024)
- Maintaining pupil records and updating files
- Recording pupil progress, achievements, and observations
- Updating behaviour records and incident logs
- Completing attendance checks and reporting absences
- Preparing classroom resources, worksheets, and learning materials
- Printing, photocopying, filing, and organising documents
- Maintaining confidential pupil information in line with GDPR requirements
- Updating Individual Education Plans (IEPs) / Education, Health and Care Plans (EHCPs) where required
- Assisting teachers with assessment records and tracking pupil development
- Preparing displays, noticeboards, and classroom materials
- Organising and maintaining classroom supplies and equipment
- Managing learning resources, books, and teaching materials
- Supporting the preparation of lesson plans and activities
- Recording notes from meetings with teachers, parents, or external professionals
- Helping coordinate school trips, activities, and events (letters, registers, permissions)
- Preparing communication materials for parents and carers
- Inputting data onto school systems (e.g., pupil management systems)
- Photocopying and distributing letters, forms, and school communications
- Assisting with exam or assessment administration
- Maintaining inventories of classroom equipment and resources
- Filing safeguarding documentation and reporting concerns to the appropriate staff member
- Assisting with lunchtime, playground, or activity registers where required
- Supporting office staff with general administrative tasks during busy periods
Sales Team Co-ordinator - Camelot Group plc
(2003-08 - 2014-11)
- Providing day-to-day administrative support to the Sales Team and Sales Managers
- Coordinating schedules, meetings, and team activities
- Managing diaries, arranging appointments, and organising travel arrangements where required
- Preparing sales reports, spreadsheets, presentations, and performance updates
- Updating sales databases and maintaining accurate records
- Supporting Account Managers with retailer queries and requests
- Liaising with retail partners, field sales teams, and internal departments
- Handling incoming from colleagues
- Producing correspondence, letters, and sales communications
- Maintaining filing systems and ensuring documents are kept up to date
- Preparing meeting agendas, taking minutes, and following up on actions
- Coordinating sales campaigns, promotions, and retailer communications
- Assisting with the onboarding of new sales team members
- Processing invoices, expenses, purchase orders, and general finance administration
- Organising sales materials and promotional resources
- Updating CRM systems and customer/retailer records
- Supporting projects and process improvements within the sales function
- Providing general administrative support to ensure the sales team operates efficiently
- Coordinating retailer training materials and support documentation
- Coordinating sales team events, location recces, venue bookings, travel and accommodation, meet and greet and preparing all training material
Retailer Liaison Executive - Camelot Group plc
(2000-09 - 2003-08)
- Managing relationships with National Lottery retailers and acting as their main point of contact
- Responding to retailer queries and providing advice on processes, systems, and procedures
- Handling incoming calls, emails, and correspondence from retail partners
- Maintaining accurate retailer records and updating internal databases
- Processing retailer requests, changes, and account information
- Liaising with internal departments such as Sales, Customer Services, Finance, and Operations
- Monitoring retailer performance and escalating issues where required
- Producing reports and analysing retailer data to support sales activity
- Preparing correspondence and retailer communications
- Assisting with retailer onboarding and account setup processes
- Maintaining confidentiality of retailer and business information
- Resolving complaints and ensuring issues were followed through to completion
- Tracking outstanding queries and ensuring agreed service levels were met
- Supporting field sales representatives with retailer administration
Contact Centre Agent - Camelot group plc
(1999-12 - 2000-09)
- Supporting retailers with operational issues, including terminal queries, ticketing, and promotional activities
- Providing guidance on National Lottery products, promotions, and campaigns
- Communicating updates, policy changes, and new initiatives to retailers
- Supporting the rollout of new products, promotions, and retailer campaigns
- Assisting with projects to improve retailer engagement and sales performance
- Handling a high volume of inbound telephone calls from customers and retailers
- Providing accurate information and advice regarding National Lottery products, draws, and services
- Responding to customer queries and resolving issues efficiently
- Processing customer requests and updating records on internal systems
- Managing complaints and ensuring concerns were handled professionally
- Logging all calls, enquiries, and actions taken accurately
- Providing first-line support for retailer and customer account queries
- Verifying customer information and maintaining confidentiality
- Explaining procedures, policies, and promotional information to customers
- Escalating complex queries to relevant departments where necessary
- Maintaining accurate customer records and databases
- Monitoring and prioritising workloads to meet service targets
- Working to agreed customer service levels and performance targets
- Identifying recurring issues and providing feedback to improve services
- Handling sensitive information in line with data protection requirements
- Supporting campaigns, promotions, and customer communications
- Assisting customers with ticket enquiries, prize queries, and account-related matters
- Completing administrative tasks including data entry, reporting, and documentation
- Working collaboratively with colleagues to achieve team targets
Sixth Form Administrator - Kings Langley secondary school
(2026-02)
maternity cover
- First point of contact for students, parents, and visitors. Monitor daily attendance and punctuality, following up on unexplained absences
- Manage the application process, organise taster and induction days, and coordinate enrolment
- Support the Head of Sixth Form with the UCAS process, career fairs, reference tracking, and work experience
- Maintain accurate records on school databases (SIMS) and assist with 16-19 bursary applications
- Supervise the Sixth Form study centre to ensure a productive and appropriate learning environment
- Attending SLT meetings, taking notes and providing accurate minutes
School Office Administrator - Kathrine Warington Secondary School
(2026-01 - 2026-02)
LTS cover
- Act as the first point of contact for parents, visitors, contractors, and students
- Manage the school switchboard, route calls, and respond to general email and postal inquiries
- Coordinate school letters, and text messages sent via platforms (Arbor)
- Oversee the ordering, cataloguing, and auditing of general school supplies and office stock
- Implement security and sign-in procedures for all site visitors
- Assist with maintaining the Single Central Record (SCR) and running DBS checks for new staff and volunteers
Holiday Bookings Administrator - Haven Holidays
(2025-11 - 2025-12)
Seasonal
- Manually review uploaded customer ID documents (passports, driving licences, national ID cards) for authenticity
- Cross-reference reservation details with the verified ID to ensure all holiday bookings comply with age and security requirements
- Reach out to customers professionally via email or phone to request clearer photos, resolve discrepancies, or explain missing information
- Handle highly sensitive personal data in strict accordance with GDPR and internal privacy policies
- Excellent observational skills to spot anomalies, expired dates, or altered documents
- Cancel holiday reservations promptly when submitted identity documents fail compliance checks
- Contact holidaymakers proactively via email to secure overdue payments before departure dates
