Clare James

Bar staff/Customer service

Talent

Chester-le-StreetMember since September 14, 2026

Sales backgroundGreat Customer service skillsExcellent communication skills both face to face and over the phoneAbility to work alone efficiently and within a teamDriven to learn and progressStrong work ethicGood computer skills including the use of Microsoft Office and the Internet

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Sales backgroundGreat Customer service skillsExcellent communication skills both face to face and over the phoneAbility to work alone efficiently and within a teamDriven to learn and progress

About

A strong team player as well as having the confidence to work alone efficiently. My excellent communication skills allow me to relate to people of all ages building rapport easily. Well organised, I pride myself on being a trustworthy, honest, and reliable person, I can use my own initiative and I am self-motivated and adaptable.

I am a focused person and like seeing things through to completion and take a great deal of pride in achieving the best possible standards at all times. Enthusiastic, willing to learn new skills and keen to secure employment within an organisation which will reward my hard work and commitment with opportunities for development.

Experience

Bar staff/Customer service - Roseberry Grange Community Golf Club

(2024-05)

Serving customers alcoholic drinks
Keeping work area clean and tidy
Dealing with deliveries
Changing barrels and taking care of stock
Preparing and cooking/serving food, and keeping kitchen clean
Taking calls from customers
Using the in-house booking system to book tee times and dealing with customer queries
Cash handling and cashing up at the end of shift
Key holder, responsible for opening up and closing the golf club

Sky Outbound Sales Advisor - Domestic and General

(2023-11 - 2024-05)

Calling existing Sky account holders to inform of offers and services.
Answering questions about offers.
Taking payment, bank details, setting up direct debits
Using in house systems
Generating Sales Targets
Completing training and courses provided by employer

Sales Representative - Power21

(2021-08 - 2023-07)

Calling potential or existing customers to inform about a product/service
Answering questions about the service provided
Taking payment
Using in house systems and generating sales targets

Customer Sales Advisor - EC Outsourcing

(2020-10 - 2021-01)

Calling potential or existing customers to inform them about a service
Answering questions about the service/product

Customer Sales Assistant - Wilko Chester le Street

(2018-09 - 2019-07)

Shop floor stock replenishment, warehouse stock and maintenance
Customer assistance, facing shelves and general tidying of store

Receptionist/Administrator (Volunteer) - The Brockwell Centre

(2017-01 - 2017-12)

Day to day administrative procedures including financial matters. Liaising with the Centre staff and associates to ensure that the facilities of The Brockwell Centre are used to the best advantage
Providing a welcoming reception, acting as a first point of call for all visitors to The Brockwell Centre, providing advice and support
Administration, Maintaining and improving office procedures, developing and maintaining relevant databases, spreadsheets etc.
Provide reception support, including typing, filing and photocopying
Procurement of stationary and other office supplies
Maintaining sales invoice database, including raising and chasing overdue invoices
Recording grant income and expenditure
Maintaining petty cash account
Taking bookings for the hire of rooms and facilities

Customer Support Agent - PassnGo Ltd

(2017-02 - 2017-08)

Answering calls to existing and potential customers, dealing with customers queries and updating accounts.
Providing support for Customers and Instructors
Using Sage pay, Wordpress, Emails and 1st line customer support agent (software as a service)
Liaising with customer by telephone, live chat and email
Answering questions on how to use the software
Assisting with changes to system configuration
Investigating issues as reported by customers
Writing and maintaining of clear, concise issue summaries
Meeting monthly targets

Solo Singer - Self Employed

(2003-02 - 2013-06)

Performing on stage on a weekly basis in social clubs and public houses
Managing accounts, taking bookings, punctual and organised
Excellent communication skills, stage presence, working under pressure and handling customer requests

Career Break Full Time Parent

(2013-01 - 2017-01)

Telesales - Club la Costa

(2001-09 - 2002-12)