Bar staff/Customer service - Roseberry Grange Community Golf Club
(2024-05)
- Serving customers alcoholic drinks
- Keeping work area clean and tidy
- Dealing with deliveries
- Changing barrels and taking care of stock
- Preparing and cooking/serving food, and keeping kitchen clean
- Taking calls from customers
- Using the in-house booking system to book tee times and dealing with customer queries
- Cash handling and cashing up at the end of shift
- Key holder, responsible for opening up and closing the golf club
Sky Outbound Sales Advisor - Domestic and General
(2023-11 - 2024-05)
- Calling existing Sky account holders to inform of offers and services.
- Answering questions about offers.
- Taking payment, bank details, setting up direct debits
- Using in house systems
- Generating Sales Targets
- Completing training and courses provided by employer
Sales Representative - Power21
(2021-08 - 2023-07)
- Calling potential or existing customers to inform about a product/service
- Answering questions about the service provided
- Taking payment
- Using in house systems and generating sales targets
Customer Sales Advisor - EC Outsourcing
(2020-10 - 2021-01)
- Calling potential or existing customers to inform them about a service
- Answering questions about the service/product
Customer Sales Assistant - Wilko Chester le Street
(2018-09 - 2019-07)
- Shop floor stock replenishment, warehouse stock and maintenance
- Customer assistance, facing shelves and general tidying of store
Receptionist/Administrator (Volunteer) - The Brockwell Centre
(2017-01 - 2017-12)
- Day to day administrative procedures including financial matters. Liaising with the Centre staff and associates to ensure that the facilities of The Brockwell Centre are used to the best advantage
- Providing a welcoming reception, acting as a first point of call for all visitors to The Brockwell Centre, providing advice and support
- Administration, Maintaining and improving office procedures, developing and maintaining relevant databases, spreadsheets etc.
- Provide reception support, including typing, filing and photocopying
- Procurement of stationary and other office supplies
- Maintaining sales invoice database, including raising and chasing overdue invoices
- Recording grant income and expenditure
- Maintaining petty cash account
- Taking bookings for the hire of rooms and facilities
Customer Support Agent - PassnGo Ltd
(2017-02 - 2017-08)
- Answering calls to existing and potential customers, dealing with customers queries and updating accounts.
- Providing support for Customers and Instructors
- Using Sage pay, Wordpress, Emails and 1st line customer support agent (software as a service)
- Liaising with customer by telephone, live chat and email
- Answering questions on how to use the software
- Assisting with changes to system configuration
- Investigating issues as reported by customers
- Writing and maintaining of clear, concise issue summaries
- Meeting monthly targets
Solo Singer - Self Employed
(2003-02 - 2013-06)
- Performing on stage on a weekly basis in social clubs and public houses
- Managing accounts, taking bookings, punctual and organised
- Excellent communication skills, stage presence, working under pressure and handling customer requests
Career Break Full Time Parent
(2013-01 - 2017-01)
Telesales - Club la Costa
(2001-09 - 2002-12)
- Inbound and outbound phone calls, booking appointments with clients
- Meeting set targets, dealing with customer queries
- Excellent telephone manner and efficiency skills.
Sales Assistant - Kwik Save
(2000-11 - 2001-08)
- Serving customers, and handling cash
- General cleaning and tidying of the store
- Dealing with customer queries
- Excellent customer service skills
