Business Support Administrator - RPS/Tetra Tech - Moor Row
(2025-01)
- Offering administrative support to all Business Unit team members – typing/editing documents as well as any printing, binding or scanning
- Ordering PPE and equipment for the team
- Organising travel arrangements
- Book external training for individuals/teams
- Arranging issue/returns of computer equipment/phones for new starters/leavers
- Assisting the Business Support Manager with Integrated Management System (IMS) associated administrative tasks
- Support new starter induction process
- Supporting Project Managers on project setup and invoicing via the Project Finance team
- Supporting payment process of supplier invoices
- Undertaking any other duties/responsibilities that assist the Business Support Manager and the Operations Manager which result in the efficiencies within the office.
Administration Officer - North Cumbria Integrated Care NHS Foundation Trust
(2024-01 - 2025-01)
- Obtaining of investigation results from Cardiology dept.
- Provide secretarial, and administrative support to the cardiac specialist nurses. Including organising cardiac appointments
- Check all correspondence for urgent matters and respond accordingly
- Liaising with primary and tertiary care, including other cardiac specialist teams.
- Retrieve notes from medical records. Ensure correct tracking of the notes in and out of the department using the hospital PAS system.
- Register and raise notes on the system when required.
- Effectively manage filing systems, information retrieval and stock control where appropriate, ordering stationery, patient leaflets etc as required.
- Manage working time, prioritising workload effectively.
- Contribute to policy development as required.
- Attend and participate in departmental planning meetings
- Follow all in-house guidance and procedures
- Facilitate excellent customer service responding to calls from distressed patients and relatives in sensitive manner
- Attending weekly meetings, taking contacts and ensuring any admin tasks are completed and up to date
- Processing mail
Administration Officer - Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
(2022-01 - 2024-01)
- Facilitate excellent customer service, face to face and over the telephone
- Follow all in-house guidance and procedures
- Handling difficult and challenging phone calls
- Provide secretarial service and support including dealing with enquiries, minute taking, booking rooms for appointments and updating clinicians diaries
- Typing Private and Confidential documentations
- Managing of the treatment waiting list spreadsheet under the care of the Pathway Co-Ordinator
- Gathering and inputting related data onto the electronic record system
- Monitoring performance data
- Attending weekly meetings, taking contacts and ensuring any admin tasks are completed and up to date
- Processing mail
- Provide levels of support to the admin team to maintain cover in the absence of peers
- Provide admin support to a large team
Administrator - Morson Group - Moor Row
(2022-01 - 2022-12)
- General administrator to the Recruiter's and supporting the Resource Manager
- Converting CV's on to template documents
- Arranging drug and alcohol testing.
- Arranging security clearances
- Keeping candidates up to date with the progress of their new roles
- General reception duties.
Administrator - Tendley Quarries Ltd - Brigham
(2014-01 - 2022-01)
- Organising the despatch and delivery of any goods ordered coming in and out of the company
- Raising purchase order numbers against the correct department and receipting them when goods have been received
- Keeping an accurate record of any bought in materials to the quarry
- Liaising with the employees on all quarries regarding any ordering needs and with Head Office regarding any invoice queries
- Dealing with customer enquiries face-to-face, over the telephone & via email
- Managing cash, card and cheque transactions and recording these on a daily basis
- Running monthly reports via Enterprise One
- Dealing with accounts including chasing payments, reprinting invoices etc, keeping all accounts accurate & up to date
- Training new staff members
- Keeping a clear records of any down time in the quarry
- Making sure all relevant environmental information is update & paperwork taken where needed
- Performing all general administrative duties
Lead Receptionist - Oasis Dental Practice - Whitehaven
(2012-01 - 2014-01)
- Handling all patient queries and issues face-to-face and over the telephone and ensuring that excellent service is delivered at all times
- Managing and updating the dentists' diary on a daily basis
- Dealing with all cash and customer transactions
- Managing and effectively handling all customer complaints
- Running and collaborating on monthly and weekly reports via Microsoft Word and Excel
- Issuing out referrals to the dentists
- Managing the monthly budget for consumables and petty cash and ordering office equipment and sundries
- Approving staff holidays and time owing
- Managing the cash at the end of each day
- Performing all general administrative duties
Main Receptionist - Robinson & Co Chartered Accountants - Workington
(2010-01 - 2012-01)
- As the head receptionist, worked in a busy office and dealt with clients over the telephone and face-to-face, providing a high quality customer service
- Dealt with cash, cheque and card transactions
- Managed all office equipment including copying, scanning, binding, franking and faxing
- Generated invoices via Sage Practice Solutions software
- Generated statements and management reports via Sage Line 50 software
- Coordinated the production of the staff newsletter and updated the website
- Delivered financial and statistical reports on Microsoft Excel
- Provided clerical support for managers and other departments
- Arranged and organised partners' meetings with clients
- Updated the company database and produced mailshots, newsletters and promotional marketing items
Administrative Officer - Rural Payments Agency
(2003-01 - 2010-01)
Civil Servant Fixed Term
- Liaised with other government departments to share knowledge and information
- Provided clerical support for managers and other departments
- Dealt with customer enquiries face-to-face and over the telephone
- Inputted data and statistics onto the database and made effective use of the in-house IT systems
- Trained and mentored new staff members
- Updated clients' confidential records and adhered to the data protection and freedom of information acts
