Kitchen Porter at Whyte Melville (2025-04 – Present)
Administrator/Receptionist at Systematic Evolution (2023-01 – 2025-03)
- Answered telephone calls to offer information, direct callers and take messages.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
Crew Member at McDonald's (2021-04 – 2022-10)
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Delivered fast, accurate service for positive customer experience.
Shift Manager at McDonald's (2016-08 – 2020-12)
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
Nanny at Justine (2015-09 – 2016-07)
- Engaged children with games, quizzes and puzzles.
- Took children on outings to local parks and playgrounds, encouraging play with others.
- Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
Restaurant Waitress at Hotel am Buchwald (2014-05 – 2015-07)
- Maintained safe hygiene and food handling standards for full compliance.
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
