Claude Kirton

Experienced Duty Manager and Lifeguard Manager with over 10 years of expertise within the leisure and fitness industry. Proven track record of leading high-performing teams, upholding strict health and safety standards, delivering exceptional customer service, and driving operational excellence. Adept in recruitment, staff training, facility maintenance, pool operations, and membership sales. A motivated, hands-on leader skilled at thriving in fast-paced environments.

Duty Manager | Lifeguard Manager | Swim Teacher - Nuffield Health

(2021-11)

• Lead and manage a team of 10 lifeguards, overseeing recruitment, training, and regular performance reviews.
• Oversee daily club operations, maintaining high standards for safety, service quality, and cleanliness.
• Manage pool plant operations, regulatory compliance, and property maintenance duties across departments.
• Handle customer queries, resolve complaints, support membership growth, and deliver swim lessons as needed.

Duty Manager / Lifeguard - Total Fitness

(2018-12 - 2021-10)

• Earned promotion from Lifeguard to Duty Manager through demonstrated leadership and operational efficiency.
• Managed day-to-day club operations, staff teams, shift rotas, and monthly team meetings.
• Conducted routine facility, maintenance, and safety checks across the premises.
• Supported cross-functional teams including reception, café, and sales departments.

Swim Teacher - Beck Adlington Swim School

(2018-12 - 2021-10)

• Planned and delivered structured swimming lessons for children aged 3–11 across a range of skill levels.
• Monitored, recorded, and communicated swimmer progression.

Aquatics Supervisor / Camp Counsellor - Camp Friendship, USA

(2016 - 2018)

Seasonal

• Supervised aquatic activities in both pool and open-water lake environments.
• Managed lifeguard rotas, evaluated instructor performance, and ensured overall camper welfare and safety.

Casual Leisure Assistant - Fullwood Leisure Centre

(2016 - 2018)

• Executed lifeguarding duties, facility cleaning, first aid response, and customer service.

Leisure Operations Apprentice - Fullwood Leisure Centre

(2014 - 2016)

• Completed a Level 2 Leisure Apprenticeship while managing facility setups, lifeguarding, and daily operational support.

Level 3 90-Credit Diploma

Level 2 Leisure Operations Apprenticeship

Functional Skills English Level 2

GCSEs - Mathematics (B), Science (AAA), ICT (A*, A*, A, A), Physical Education (C)