Claudette Ansah

Customer Service Adviser - Harrow Council

(2026-04)

Resolve around 25 inbound and outbound adult social care enquiries a day, providing professional, empathetic and solution-focused support to residents, families and carers.
Support callers by phone, email and in writing, adapting communication to each person’s needs and explaining care options and processes clearly and accurately.
Draw on extensive frontline care and safeguarding experience to recognise vulnerable residents and complex cases, escalating them to the right teams for timely resolution.
Work closely with colleagues and social care teams to meet service targets and maintain high standards of customer care.

Senior Care Assistant - Goldcare Homes

(2025-06 - 2026-04)

Led shifts and supported care staff to deliver consistent, high-quality, person-centred care to every resident.
Administered medication safely and in line with policy, and supported residents with all aspects of daily living.
Planned staff rotas and coordinated daily care priorities to maintain safe staffing and smooth running of the home.
Kept accurate care notes and wellbeing records, and delivered thorough handovers to ensure continuity of care.
Acted as a key point of contact for families, GPs and external professionals on residents’ health and wellbeing.
Promoted residents’ independence, dignity and quality of life through tailored, individual approaches to care.

Team Leader, Extra Care Scheme - City & County Healthcare Group – Willow House

(2021-01 - 2023-05)

Led, motivated and developed a team of care professionals, building a collaborative, high-performing culture.
Carried out staff supervisions, competency assessments and engagement sessions, supporting development and improving retention.
Oversaw compliance, risk assessments and care planning; wrote detailed person-centred care plans and audited MAR charts.
Completed new client assessments, managed rotas and coordinated care with families and external professionals.
Key achievement: Took full operational charge of the Extra Care Scheme for 11 months in the absence of a branch manager, maintaining safe, compliant and high-quality care throughout.

Senior Night Care Assistant - The Fremantle Trust

(2000-09 - 2021-08)

Led night operations in a 50-bed residential home, ensuring safe, effective care and a calm environment overnight.
Monitored residents’ health and wellbeing, recognising changes early and escalating medical concerns promptly.
Conducted medication audits, identified discrepancies and put corrective action in place to maintain compliance.
Observed care practice, identified training needs and ran staff sessions to uphold best practice.
Delivered clear, detailed handovers to ensure continuity of care between day and night teams.
Providing personalised care, reporting changes in wellbeing and supporting supervisors.
Key achievement: Promoted to Senior Night Care Assistant within seven months, then led night operations for 20 years.

Senior Support Worker - St Mary’s Hospital

(1993-11 - 1997-10)

Provided compassionate post-operative support, promoting safe recovery and independence.
Monitored patients’ conditions and escalated concerns to clinical teams promptly.
Worked alongside multidisciplinary healthcare teams to deliver high-quality, individualised care.

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