Claudia Iacob

Experienced operations and strategic delivery professional with 15+ years' experience across operations management, executive support, administration, project coordination, finance, facilities and organisational improvement within charity, SME and commercial environments. Experienced in supporting CEO and COO-level leadership, managing complex diaries and calendars, coordinating leadership meetings, arranging domestic and international travel, managing expenses and payments, and ensuring actions and priorities progress to completion. Strong track record of translating organisational priorities into practical workflows, improving processes, coordinating stakeholders and creating effective systems that enable senior teams to operate efficiently.

Confident managing competing priorities, sensitive information, budgets, suppliers and operational risks while maintaining a high standard of service. MBA-qualified with Distinction, complemented by a First Class Honours degree in Business Management and Leadership. Particularly strong in operational problem-solving, stakeholder coordination, process improvement, financial administration and turning strategy into structured delivery.

Freelance Operations Consultant - Freelance Operations Consultant - London

(2024-08)

Provide operational and strategic support to organisations requiring improved processes, systems, coordination and day-to-day operational delivery.

• Advise on operational structures, workflows, processes and practical approaches to improving organisational effectiveness.
• Coordinate projects and operational priorities, ensuring actions, responsibilities and deadlines are clearly defined and progressed.
• Support financial and administrative processes, including budgeting, invoicing, documentation and supplier coordination.
• Identify operational risks, inefficiencies and bottlenecks and recommend practical improvements.
• Work collaboratively with senior stakeholders to translate organisational priorities into structured, achievable delivery plans.
• Provide flexible operational leadership across competing priorities, maintaining a strong focus on outcomes, accountability and service quality.

Operations Manager - Participatory City Foundation - London

(2023-04 - 2024-07)

Led operational and administrative activity for the organisation and supported senior leadership across finance, facilities, systems, projects, suppliers and organisational delivery.

• Provided high-level executive and operational support to the CEO and COO, managing complex diaries and calendars, coordinating competing priorities, arranging travel, accommodation and transportation, and managing associated payments and expenses.
• Coordinated senior leadership meetings, including attendance, preparation of information, communication with stakeholders, recording actions and ensuring follow-up through to completion.
• Maintained clear communication across internal and external stakeholders, ensuring teams were updated on decisions, priorities, changes and actions.
• Supported organisational governance and operational planning by coordinating information, actions, deadlines and dependencies across teams.
• Managed operational finance and administration, including invoices, expenses, refunds, business rates, accounts-related administration and financial documentation using Xero and Hubdoc.
• Managed office and facilities operations, including premises administration, insurance, suppliers, assets and operational requirements.
• Coordinated the closure of organisational premises, including handover arrangements, asset management, supplier matters, insurance and associated administrative requirements.
• Developed and improved operational processes and systems to increase efficiency, accountability and consistency.
• Coordinated multiple projects and operational priorities simultaneously, ensuring deadlines and dependencies were actively monitored.
• Worked across teams to resolve operational issues, identify practical solutions and ensure effective implementation.
• Supported senior leaders with information, coordination and administration required to maintain smooth organisational delivery.

Administrator - Plant Services Operators - London

(2018-01 - 2022-09)

Provided comprehensive administrative and operational support within a busy operational environment, coordinating information, documentation, suppliers and competing priorities.

• Managed day-to-day administrative workflows and ensured accurate and timely completion of operational processes.
• Coordinated communications, documentation and information between internal teams and external stakeholders.
• Maintained records, monitored actions and deadlines, and ensured operational information was accurate and accessible.
• Supported financial and administrative processes, including invoices, payments and documentation.
• Identified administrative inefficiencies and implemented practical improvements to improve consistency and workflow.
• Managed competing priorities in a fast-paced environment while maintaining accuracy and service standards.

Logistics Coordinator - Bluenile - London

(2016-05 - 2017-01)

• Coordinated logistics, schedules, suppliers and operational requirements to ensure timely delivery.
• Managed multiple priorities and dependencies across internal and external stakeholders.
• Maintained accurate records and documentation and resolved operational issues proactively.
• Supported communication and coordination across teams to maintain smooth day-to-day delivery.

MBA - Business Administration - Coventry University

BA (Hons) - Business Management & Leadership - Coventry University