Claudia Kinloch

Partnership and commercial management professional with experience building and managing strategic supplier and stakeholder relationships, leading transformation activity, and delivering commercially robust outcomes in complex environments. Skilled in coordinating cross-functional initiatives, negotiating agreements, analysing performance and risk, and driving improvements across programmes, processes, and third-party relationships. Brings strong planning, communication, and leadership capability, with a track record of working across internal teams and external partners to support strategic growth objectives.

Supplier Resilience Test Analyst - Barclays Bank

(2025-01)

In my current role as a Supplier Resilience Test Analyst at Barclays, I lead supplier resilience assurance activity across important suppliers, with ownership of the end-to-end Supplier Recovery Maturity Assessment (SRMA) process. I redesigned the SRMA artefact and the process for completing assessments with suppliers to improve consistency, structure, and overall delivery. I also lead third-party resilience activity across multiple strategic projects, including CORST, and produce assessment outputs and stakeholder communications that support decision-making, risk reduction, and regulatory readiness.

• Own the end-to-end delivery of Supplier Recovery Maturity Assessments (SRMAs), coordinating assessment activity, stakeholder engagement, review cycles, scoring, and completion.
• Redesigned the SRMA artefact and supporting process, improving structure, consistency, and delivery across resilience assurance activity.
• Identify gaps, challenges, and improvement opportunities, producing summary packs and communications for internal stakeholders and external suppliers.
• Lead third-party resilience activity across multiple strategic projects, including CORST, a regulatory industry-wide initiative, escalating risks and blockers where required.
• Create Important Supplier Resilience Assessments (ISRAs) to support the annual self-assessment submitted to the regulator, ensuring outputs are clear, robust, and fit for review.
• Work across business units and with internal and external stakeholders to drive risk reduction actions, remediation planning, and broader process integration.

Commercial Manager - Barclays Bank

(2022-01 - 2025-01)

As a Commercial Manager, I managed a large portfolio of supplier contracts and strategic vendor relationships across Barclays, leading commercial negotiations, supplier engagement, and post-contract management activity. The role combined partnership management, commercial analysis, governance, and cross-functional coordination to deliver value, manage risk, and support business priorities. I managed 98 contracts, supported the oversight of a supplier panel of 178 vendors, and delivered £10m in savings through negotiations and product displacement activity.

I also worked closely with internal stakeholders and external suppliers to understand business needs, shape the right commercial approach, and deliver successful outcomes across new and existing arrangements.

• Managed strategic supplier partnerships across sourcing, negotiation, onboarding, and post-contract engagement activity.
• Led supplier governance, risk profiling, and performance oversight for key strategic suppliers in line with Third Party Risk Management guidelines.
• Used commercial analysis and category planning to optimise sourcing strategies, strengthen supplier models, and deliver commercial benefit.
• Coordinated displacement strategies, RFP activity, and stakeholder input to support new partnerships, supplier consolidation, and enterprise agreements.
• Negotiated contracts for global services, balancing cost efficiency, regulatory requirements, service expectations, and long-term operational needs.
• Coordinated supplier implementations, service changes, and upgrade activity across global licence and data delivery arrangements.
• Managed key supplier relationships, tracking performance, identifying improvement opportunities, and supporting strategic decision-making.
• Trained new members of staff on the processes and use of internal systems such as Process Unity and our contract management system Calero.

Co-Director - Wish Upon A Star Kingdom Ltd.

(2019-01)

As a Co-Director of Wish Upon A Star my duties involve the financial aspect of the company along with managing and being a role model and leader for the team. As co-director I work closely with the vendors and charities we collaborate and work with. A large responsibility that sits with me is ensuring that my team are successfully meeting the standards and values of the company to ensure the experience provided is at the highest-quality.

• Complete financial accounts monthly and yearly and ensuring budgets and company contracts are in line with budgets.
• Provide leadership and direction for staff, supervising activities to increase standard of performance.
• Working alongside charities, such us the Children's Hospital, to facilitate successful events.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Property Manager - Century 21

(2018-01 - 2022-01)

As a property manager, there is a team of two lettings staff under my management. This role involves the organisation and operation of the lettings department within the business including recording and payment of rents, organisation and integration of lettings managements systems, the valuation and sign up of new properties, rent reviews, deposit and tenancy disputes and the general maintenance and management of over 300 properties reporting directly to the office manager and occasionally the board of directors. Recently becoming more involved in the estate agency aspect of the business this has included signing on new clients and liaising with solicitors, mortgage brokers and negotiation between vendor and purchaser to achieve best sale price for.

• Undertaking valuations, inspections, and viewings of properties.
• Liaising with external contractors regarding maintenance & refurbishment projects.
• Accurate time management of myself and others to ensure clients are receiving highest level of customer service while managing the lettings department.
• Managing enquiries, communications, and complaints.
• Identified issues within current move in process for tenants. Drafted proposals to improve this process and subsequently asked to implement the changes.
• Assisted with financial matters surrounding payment of rents, invoices, arrears, and reconciling bank accounts.

Retail Jobs - Various Retail

(2016-01 - 2019-01)

Bachelor of Arts - Sport Business Management - University of Stirling (2022-06)