May 2023 – Oct 2024
ADMINISTRATION OFFICER, Brook Street/ Home Office, London
- Providing essential administrative support in a department within the public sector
- Preparing visa applications and linking them to the appropriate database
- Updating applications and/or requesting further documents
- Sorting out incoming documentation
- Engaging with colleagues and stakeholders
- Delivering decisions on students and work visa applications
- Case-working duties and data-entry task performed.
- Ability to work in a team environment to achieve common goals and to provide guidance for more junior staff.
- Ability to collaborate effectively with people of different national and cultural background.
March 2023- May 2023
RECEPTIONIST, ATOS, London
- Meeting and greeting colleagues and visitors.
- Acting as first point of contact dealing with correspondences and phone calls
- Ensuring visitors are signed-in and announced.
- Offering visitors refreshments while they are waiting to be seen.
- Booking meetings and coordinating office activities
- Taking, organizing, and maintaining calendars for appointments
- Screening phone calls
- Supporting the management of administrative supplies and office equipment
- Performing any other clerical duties necessary to keep the office running.
October 2022 to March 2023
FRONT OF HOUSE RECEPTIONIST, HILTON HOTEL, London
- Responding to guests' queries in a timely and efficient manner
- Ensuring an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensuring that relevant feedback from guests is passed onto the Front Office Manager, the reception Supervisors and other departments.
- Always demonstrating a high level of customer service
- Attending appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Arranging hotel bookings and transportation · Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Following the correct procedures regarding credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation.
- Working and interacting daily with colleagues
- Using my bilingual skills to communicate with guests.
April 2022 to October 2022
PASSENGER SERVICE AGENT, MENZIES AVIATION, London
- Welcoming national and international passengers and verifying their travel reservation.
- Issuing boarding passes and weighing luggage
- Keeping passengers informed of any changes to their flight and stopovers.
- Directing passengers to the right boarding gate
- Using the travel booking software efficiently and consistently for checking-in duties
- Responding to customer queries, problems and complaints and implementing appropriate solutions, calmly and professionally.
- Supporting in improving operations and resolving issues to provide optimal customer service.
- Using my bilingual language skills to communicate with passengers
April 2013 to February 2022
TICKET OFFICE CLERK, SOUTHEASTERN RAILWAYS, London
- Actively interacting with customers to make sales, reservations and to give travel itineraries.
- Understanding the need of the business through administrative tasks such as refunds and repairs tracking
- Working as a team to meet common goals and to maintain high standards.
- of efficient customer service.
- Responsible for maintaining accurate figures for the float and “end of shift” reports.
- Helping company to achieve sales ‘targets by using up-selling techniques such as “add-on sales.”
- Adopting a calm, helpful and respectful attitude when dealing with customers' complaints and in time of train service disruption
Place office orders to maintain an appropriate stock of office supplies
