Claudia Utley

A reliable and hardworking individual with a strong background in childcare, customer service, and support roles. Experienced in working with people of all ages in a variety of settings, always maintaining a caring and professional approach. Known for being trustworthy, well-organised, and a good team player who can also work independently when needed.

Brings excellent communication and interpersonal skills, with a positive attitude and a commitment to providing high-quality service in every role.

Nursery practitioner - Crown house day nursery

(2022-01)

• Feeding, changing nappies, supporting sleep, and administering first aid
• Ensuring children's safety and reporting any concerns about their well-being
• Engaging children in a variety of activities, including reading, games, and creative play, to support their learning and development
• Observing and recording children's development, sharing this information with parents
• Developing close attachments with the children and communicating effectively with parents and other staff

Nursery nurse - St. Aubins Nursery

(2022-01 - 2023-12)

• Facilitating play-based learning experiences to stimulate cognitive, social, and emotional development
• Planning and implementing age-appropriate activities, such as messy play, crafts, cooking, and outdoor pursuits
• Supporting children in developing independence by encouraging them to participate in activities and make choices

Nursery nurse - Green giraffe day nursery

(2021-01 - 2021-12)

• Same duties as Nursery nurse role

Nursery Nurse - Red Balwn Day Nursery

(2018-01 - 2021-12)

• Same duties as above

Personal Care Worker - I care Dom Care

(2017-01 - 2018-12)

Working with elderly patients within their own homes and who were suffering from a range of conditions including Alzheimer's, mobility issues and mental health problems.

• Assisting patients with personal care including washing, bathing, cooking meals and ensuring that correct levels of medication were taken
• Keeping accurate records and logs of all work and care duties performed, which was kept at the patient's property and provided important evidence and updates on care given
• Doing daily activities such as shopping, day trips etc.

Personal Care Worker - Mi Homecare

(2017-01 - 2017-03)

• Same duties as above

Promotion - Tiger Tiger - Cardiff

(2016-01 - 2016-06)

• Travelling to various prime promotion locations within Cardiff
• Engaging and captivating foot traffic within busy and fast paced environments
• Handing out information and promotional leaflets
• Displaying strong brand knowledge in order to answer client queries
• Managing the appointment diary, taking customer and party booking details

Customer Service Adviser - Firstsource UK

(2016-01 - 2016-12)

• Received inbound calls from customers, assisting with general advice
• Ensuring appropriate security questions were asked before accessing and discussing customer accounts
• Entered customer details onto a database as per the Data Protection Act
• Shared knowledge and experience to provide the highest customer care
• Acted responsibly to understand customers, being first to meet their needs
• Provided a combination of soft and hard outcomes for customers
• Logging and resolving customer complaints, escalating calls to managers only when appropriate

Sales Assistant - JD Sports

(2015-01 - 2016-12)

• Served and advised customers, providing information on products and prices
• Replenished shelves, ensuring goods were displayed in an eye pleasing way
• Promoted special in-store offers
• Received and unloaded deliveries, checking for missing or damaged items
• Checked inventories, providing information on stock amounts
• Complaints handling, passing appropriate queries to a suitable manager
• Kept the work areas clean and tidy, adhering to Health and Safety

GCSEs - English, Maths, Art and Child Development

BTEC First Diploma - Science

Welsh Baccalaureate - Level 2

BTEC Level 1 Diploma - Travel and Tourism

NVQ Level 3 - Early Year Childcare