Claudine Umuhire

Highly skilled Lead Care Worker with NVQ Level 5 and over three years of hands-on experience supporting adults with autism and challenging behaviour in complex care settings. Experienced in medication administration, risk management, and delivering high-quality, person-centred care that promotes safety, dignity, and independence. Proven ability to build trusting relationships with service users, using structured and engaging activities to reduce distress and encourage positive behaviour.

Confident communicator who works effectively within multidisciplinary teams, collaborating with families and healthcare professionals to ensure consistent and outcome-focused care. Recognised for a calm, patient, and solutions-driven approach in high-pressure environments, with a strong commitment to safeguarding, care standards, and continuous improvement.

Unit manager at Winray care Housing Limited (2024-09 – Present)

• Organizing daily workflows, including creating staff schedules and delegating tasks to ensure operational continuity.
• Promoting individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Monitor and supervise staff practice to ensure consistent delivery of person-centred care tailored to each individual's needs and choices
• Supervise, mentor, and evaluate staff, providing guidance and support to foster their professional development.
• Develop and implement individualized care plans for service users, in collaboration with interdisciplinary team, their families and care professionals.
• Conducting performance evaluations with constructive feedback, resulted in performance improvement.
• Ensuring compliance with health and safety regulations during all operations.
• Fostering positive work environment, improved employee morale and job satisfaction.
• Coordinating unit meetings, ensuring clear communication amongst all members.
• Conducting regular performance reviews, identified areas of improvement in service delivery.
• Maintaining high professional standards by monitoring staff performance and conducting annual appraisals.
• Establishing strong relationships with service user families through clear communication channels.
• Coordinating staff rotas to meet service requirements.
• Ensuring proper documentation and reporting.

Accounts assistant/ Part time volunteer at Limm skills Academy Limited (2024-03 – Present)

• Liaising with clients regarding overdue payments, facilitated swift resolution of issues.
• Assisting senior accountant for audit preparation.
• Assisting in budget preparation, helped control expenditure.
• Assisting with petty cash transactions, safeguarding company resources.
• Input sales, purchase and cash transactions.
• Helping with preparation of management accounts and end-month duties.
• Assisting in sending invoices using Xero.
• Assisting in shared files using Google Drive for efficient document access and collaboration.
• Designing promotional materials, posters, and digital leaflets using graphic design tools such as Canva and Microsoft Publisher.
• Assisting in database management, data entry, and maintaining accurate digital records.

Care assistant at Winray care housing Ltd (2023-07 – 2024-09)

• Assisting service users with daily personal care tasks and daily living activities, ensuring comfort and dignity while promoting independence.
• Documenting care provided, observations accurately in the service user records, ensuring accurate and up-to-date records were kept.
• Built trusting relationships through effective communication and emotional support, enhancing the overall quality of life for service users.
• Supporting our service user with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
• Engaging in respectful communication, respecting the dignity of those in care.
• Providing emotional support and companionship to the service user, enhancing their mental well-being and overall quality of life.
• Monitoring the service user behaviour closely to determine health changes, reporting concerns immediately.

Front office officer at Akagera Management Company (2022-10 – 2023-07)

• Welcoming guests, answering, screening, and forwarding phone calls, and providing high-quality service.
• Handling incoming/outgoing mail, booking appointments, filing documents, and updating databases.
• Managing room or service bookings, checking guests in/out, and managing cash transactions or billing.
• Addressing complaints, resolving issues in timely manner, and providing information about services.
• Monitoring visitor logs, security access, and maintaining clean, organized reception area
• Assisting staff with email setup, file sharing, and office productivity tools.
• Participating in system documentation and record keeping.

NVQ Level 5 in Health and Social Care – Limm skills Academy (2025-05 – 2026-04)

NVQ Level 3 in Health and Social Care – Limm skills Academy ltd (2024-02 – 2024-09)

Bachelors of Science with honor in Computer science – Catholic university of Rwanda (2012-08 – 2015-11)