Online Business Manager | Executive Assistant at Freelance (2024-10 – Present)
Business Niche: Campsite, Clothing Apparel, Travel Agency
- Designed scalable operational workflows, SOPs, and sales processes for businesses in travel, hospitality, and e-commerce.
- Built CRM and lead management systems that improved sales tracking and follow-up efficiency.
- Coordinated business operations, executive priorities, and cross-functional projects in remote environments.
- Developed customer lifecycle and booking systems to improve retention and operational efficiency.
- Optimized backend processes, inventory workflows, and order management systems to support business growth.
PROJECT MANAGER at Scout Industries (2020-05 – 2024-08)
- Led remote marketing and operations teams to execute projects across multiple business initiatives.
- Managed project timelines, resource allocation, and team accountability to ensure successful project delivery.
- Oversaw digital marketing campaigns including Meta Ads, Google Ads, SEO, and lead generation initiatives.
- Implemented reporting systems, KPIs, and operational processes that improved visibility and team performance.
- Collaborated with leadership to identify opportunities for operational improvement and business growth.
- Facilitated communication between stakeholders, marketing teams, and leadership to ensure alignment and execution.
Virtual Assistant Outsourced Doers – Team Manager at Outsourced Doers (2018-04 – 2020-07)
Promoted to Team manager
- Managed multi-channel campaigns (Meta Ads, Google Ads, SEO) to increase leads and visibility
- Reduced cost per result by 25% through campaign optimization and targeting strategies
- Analyzed campaign data using GA4 and SEO tools to improve performance and ROI
Property Manager Specialist at OneRent Property Management (2016-01 – 2018-03)
- Assisted clients in property acquisition through consultation and targeted marketing strategies
- Increased listing visibility and inquiries using digital platforms and content marketing
- Achieved consistent sales performance through strong client relationship management
Customer Service Representative at AT&T (2009-01 – 2011-12)
Business Process Outsource (BPO: Call Center)
Customer Service / Tech Support / Sales & Billing at TimeWarnerCable (2011-01 – 2013-12)
Business Process Outsource (BPO: Call Center)
Team Manager at WesternUnion (2013-01 – 2015-12)
- Led customer and technical support teams to meet KPIs (AHT, QA, CSAT) and service targets
- Conducted coaching, training, and performance evaluations to improve team output
- Managed escalations and optimized processes to enhance customer experience
