Sales Associate - Herons Foods
(2020-08 - 2021-09)
- Ensuring high levels of customer satisfaction through excellent sales service.
- Maintaining outstanding store condition and visual standards to comply with Health and Safety.
- Assist with sales process by maintaining a fully stocked store.
- Ascertain customers' needs and wants.
- Recommend and display items that match customer needs.
- Welcome and greet customers.
- Manage point of sale processes.
- Actively involved in the receiving of new shipments.
- Keep up to date with product information.
- Accurately describe product features and benefits.
Waitress - Newcastle Racecourse
(2021-03 - 2023-10)
- Provided excellent customer service when taking orders, serving food and drinks and resolving any issues that arose.
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift.
- Worked as part of a team to keep the restaurant and bar clean and organised during busy hours.
- Worked a flexible schedule including evenings, weekends and Bank Holidays.
- Trained new servers on customer service, cash handling and menu knowledge.
- Contributed to the team effort of completing side work and other tasks as and when needed.
- Greeting and serving customers in a professional, warm and friendly manner.
Appropriate Adult - Together for Children
(2023-08 - 2024-12)
- Ensured that the detained person understood what was happening to them and why.
- Made sure to consider any mental health problems, learning difficulties, speech, language and communication issues.
- Made sure that the detained person understood their rights.
- Supported, advised and assisted the detained person, particularly while they were being questioned.
- Observed whether the police were acting appropriately, fairly and with respect for the rights of the detained person.
- Facilitated communication between the police and the detained person. I played an important role and made sure to be pro-active in undertaking my responsibilities.
Customer Care Representative - Independent Utility Advice - Newcastle
(2024-01 - 2025-06)
- Customer care
- Emails
- Telephone enquiries
- Account enquiries
- Complaints
- Dealing with third party companies on behalf of the customer
- Contracts – advising of best options to the customer
Supervisor - Miller & Carter Restaurant - Sunderland
(2025-06 - 2026-02)
- Managing a team of 15
- Customer care in person and by telephone
- Emails
- Complaints ensuring all are handled and recorded accurately
- Responsible for all monies during the shift I am managing, balancing accounts and responsible for the handover to the security company collecting the cash from the tills. Extremely large amounts of money which has to be accurately recorded, balanced and handed over
- Responsible for shift cover
- Keys to the building and locking up at the end of the shift
- Health and safety
Office Administrator - CG Robinson & Sons Ltd
(2026-02)
- Answering telephone calls
- Dealing with emails
- Logging breakdowns, repairs and servicing of machines
- Invoicing
- Filing
- Raising purchase orders
- Arranging work for our fitters
- Taxing and mot of vehicles
- Fuel logging
- Liaising with customers
- Ensuring site insurances are up to date
