Colette Mcmanus

Friendly, reliable and hardworking individual with experience in customer service, hospitality, food preparation, cash handling and warehouse operations. Confident working independently or as part of a team, with strong communication, organisation and time-management skills. Adaptable, quick to learn and comfortable working in busy environments. Now seeking to return to employment and available for days, evenings, nights and weekends, with immediate availability.

Café Assistant at Secret Garden Café (2023-02 – 2023-04)

• Welcomed customers and provided friendly, professional service.
• Took food and drink orders and processed payments.
• Prepared and served food and drinks.
• Responded to customer queries and complaints professionally.
• Maintained clean and tidy tables and customer areas.
• Assisted with food preparation and general café duties.
• Worked effectively as part of a busy team.

Warehouse Operative at TBS Globals (2021-03 – 2021-05)

• Packed boxes and prepared goods for collection and dispatch.
• Packed screws, bolts and other components into bags ready for boxing.
• Followed instructions to ensure goods were packed accurately.
• Maintained a clean, organised and safe working environment.
• Completed tasks efficiently within required timescales.
• Assisted colleagues with general factory-floor duties.

Customer Service / Food Service Assistant at Joanna's Fish Bar (2019-01 – 2020-01)

• Answered telephone calls and took customer orders accurately.
• Handled cash and processed customer payments.
• Checked orders and delivery addresses carefully.
• Coordinated with delivery drivers to ensure orders were delivered promptly.
• Assisted with food preparation and cooked fish to order.
• Maintained clean and organised work areas.
• Provided friendly and efficient customer service during busy periods.

Customer Service / Takeaway Assistant at Tasty Bites (2016-01 – 2018-12)

• Answered telephone calls and took customer orders.
• Handled cash and processed payments accurately.
• Checked orders to ensure customers received the correct items.
• Coordinated delivery drivers and helped ensure orders reached the correct addresses.
• Worked efficiently during busy periods to maintain a fast service.
• Provided friendly customer service and supported the wider team.

BTEC Level 2 Travel and Tourism in Travel and Tourism – Hartlepool College of Further Education (2018-09 – 2019-12)

NCFE Level 2 Introduction to Cabin Crew in Cabin Crew – Hartlepool College of Further Education (2018-09 – 2019-12)

BTEC Level 2 Health & Social Care / Childcare in Health & Social Care / Childcare – St Hild's Church of England School (2010-09 – 2015-09)

French Language in Languages – St Hild's Church of England School (2010-09 – 2015-09)

GCSE Mathematics in Mathematics – St Hild's Church of England School (2010-09 – 2015-09)

GCSE English in English – St Hild's Church of England School (2010-09 – 2015-09)

GCSE Science in Science – St Hild's Church of England School (2010-09 – 2015-09)

GCSE Religious Studies in Religious Studies – St Hild's Church of England School (2010-09 – 2015-09)