Colin Hill

Experienced retail and customer-service professional with a long track record across food retail, convenience, builders-merchant environments, telecoms support, and electronics. Strong background in store operations, staff supervision, stock control, customer service, and maintaining high standards. Reliable, organised, and adaptable, with experience progressing through multiple roles into management positions.

Food Manager - Sainsbury’s - Bangor

(2025-05)

• Support day-to-day stock routines including replenishment, stock rotation, and date checking.
• Set up seasonal and promotional displays following layout guides.
• Maintain full, tidy, and well-presented shelves throughout the day.
• Assist with deliveries, safe manual handling, and organising stock in the back area.
• Ensure strong product availability and easy customer navigation.
• Work with colleagues to maintain a clean, safe, customer-friendly store environment.

Sales Assistant → Supervisor → Assistant Manager → Manager - Russells Food & Drink - Donaghadee & Kircubbin

(2016-06 - 2025-05)

• Progressed through four roles, ultimately managing full store operations.
• Oversaw stock levels, merchandising, availability, and store standards.
• Managed deliveries, stock-takes, and audits with accurate reporting.
• Worked with suppliers and drivers to maintain availability and reduce waste.
• Trained staff on stock routines, customer service, and store systems.
• Handled refunds, complaints, and general customer queries.

Supervisor - Toolstation - Warrington

(2015-05 - 2016-05)

• Supported daily operations in a builders-merchant environment.
• Assisted with stock control, replenishment, and customer service.
• Managed cash handling, banking, and stock reporting.

Customer Service Operator - WebHelp - Warrington

(2011-06 - 2015-05)

• Delivered customer support for a major telecoms provider.
• Identified solutions to customer issues and worked to set targets.

User Acceptance Tester (Secondment) - WebHelp - Stoke

(2014-02 - 2015-12)

• Tested new customer service systems, raised defects, and reported issues.

Assistant Manager - Maplin Electronics - London (Wembley, Harrow, Queensway)

(2007-09 - 2011-03)

• Supported merchandising, stock routines, and product presentation.
• Trained staff and handled cash, banking, and stock reporting.

Sales Assistant → Supervisor → Deputy Manager - Ryman - London

(1998-08 - 2007-09)

• Progressed through multiple roles up to Deputy Manager.
• Managed stock control, customer service, and shop-floor standards.
• Supported staff training and day-to-day store operations.

Part-Time Sales Assistant - Game - Stratford

(2002-09 - 2003-12)

• Customer service, cash handling, deliveries, and merchandising.

Sales Assistant - Woolworths - Leyton

(1996 - 1998)

• Customer service, stock routines, and merchandising.

Diploma - Stage Management (2002 - 2003)

Level 1 - British Sign Language (2013)

8 GCSEs including English and Maths