Colin Love

I am a mature and responsible individual, seeking a career in retail. I am flexible around the working hours however I do have a daughter so I prefer hours that work around her child care needs. I am an enthusiastic, motivated, hardworking and determined individual.

I like to improve on what skills I currently have and I am willing to learn new skills and develop them in the working environment. I have gained skills such as; communications, listening and computing skills. I am also a creative person and like to show this when I can.

Customer adviser - Centra Islandbawn - 128 Belfast Rd, Antrim BT41 2BA

(2022-08)

As a proactive, confident friendly retail assistant I am skilled in forming good customer relations engaging with customers to access their needs and offering advice on products, helping them with caring out shopping or filling up their car with fuel. I have strong work ethic and desire to succeed I show this throw my work ensuring the store is fully stocked and along with cleaning and tidying up making the shop more inviting for customers.

• Help to bring in delivers and putting them away in the correct areas
• Opening and shutting shop, handling keys and money
• Cleaning equipment like coffee machine and ice-cream machine
• Cash up till at the end of each shift, counting lotto tickets and fuel cars

Customer adviser - Poundland - Unit 14, Tower Centre, Ballymena BT43 6UF

(2022-04 - 2022-08)

• Tracked and processed new orders and refunds
• Used the tills to make sales and processing payments
• Stocked up empty shelves and maintained cleanliness
• Brought delivers in and putting them away

Laboratory technician - Randox science park - 30 Randalstown Rd, Antrim BT41 4FL

(2021-01-06 - 2022-04)

During my time at Randox I would have handled covid tests sorting them into different category's from a range of colours, sizes and quick response areas, but also disposing of tests that are invalid and cannot be used. Health and safety was a vital reasonability ensuring the correct machines were used and cleaning them after each use, wearing the correct protective clothing e.g. gloves apron mask was also essential.

• Sorted covid tests into different categories
• Disposed of invalid tests that cannot be used
• Ensured correct machines were used and cleaned after each use
• Wore correct protective clothing including gloves, apron, and mask
• Worked as a team to ensure all covid samples were correctly tested
• Passed on to the boss any incidents that have occurred

Care assistant - Bradfield Private Nursing, Residential and Dementia Care Home - 2-6 Carncome Rd, Connor, Ballymena BT42 3LA

(2020-02-25 - 2021-01)

During my time in the nursing home my role was to assisted residents with washing dressing toileting needs and even feeding. I would have also used my manual handling roles to move residents from a bed to a chair or to the toilet using hoists or walking aids. When working as a care assistant I showed each resident compassion, respect, dignity as well as giving them the right to choose.

Many of the residents didn't have family so preventing them with companionship helped with their emotional well-being. Having a clean and tidy environment safe from hazards was very important to me I would of ensured that each room was cleaned after been used.

• Assisted residents with washing, dressing, toileting needs and feeding
• Used manual handling roles to move residents from bed to chair or toilet using hoists or walking aids
• Showed each resident compassion, respect, and dignity
• Provided companionship to residents who didn't have family
• Ensured each room was cleaned and safe from hazards
• Worked as part of a team with care staff and other health professionals
• Passed on vital information to ensure correct care was met for each resident

Customer adviser - Pavers Coleman's garden centre - 6 Old Ballyclare Rd, Ballyclare BT39 0BJ

(2019-07-03 - 2019-12)

I'm currently working at pavers retail store as a customer adviser which I enjoy because I have gained and improved on my skills through my day to day routine. I have been a very hands on and energetic worker which I am able to show within my daily routine. This involves my attention to detail by displaying, stocking and organising a wide range of shoes in order from there brand, size and even shoe colour.

• Promoted excellent customer service by offering advice and assistance to customers about products
• Provided information and services such as handling returns to customers in a professional and effective manner
• Worked professionally within team by passing on information to colleagues and line manager
• Enhanced computer skills and learned new computer software
• Became fluent with working the till
• Promoted a clean environment by keeping the shop floor clean and tidy
• Remained flexible within role meeting and achieving targets and expectations by remaining motivated
• Ensured time keeping skills were on point

Waiter - Sip and stones Belfast international airport - Belfast International Airport

(2019-06-04 - 2019-07-02)

I worked part time at a restaurant at my local airport. Within my duties I build up good customer relationship by assisting customer in menu determinations, recommending wines and other drinks as well as taking orders and serving dishes at a large number of tables. I also worked as part of a team to establish good quality service ensuring that I pass on the correct table orders and any other information that may arise.

• Built good customer relationships by assisting customers in menu determinations
• Recommended wines and other drinks
• Took orders and served dishes at a large number of tables
• Passed on correct table orders and information to team
• Managed money in the right way
• Carried out cleaning duties such as tables and floors after each customer

Waiter - Ho Wah Restaurant - Railway Street, Antrim

(2018-10 - 2019-06)

I worked at a restaurant in my local town. The responsibilities I have include approaching customers when arriving, showing them their table and menu. Daily specials occur and I am giving this information at the beginning of my shift, I retain this and give it to customers. I take orders in a polite manner, communication has to be clear to ensure the customers' orders are correct. I communicate the order back to kitchen staff.

• Approached customers when arriving and showed them their table and menu
• Retained and communicated daily specials information to customers
• Took orders in a polite manner with clear communication
• Communicated orders back to kitchen staff
• Processed orders with presenting the bill and putting through the till
• Handled money including cash and card payments
• Carried out cleaning duties to ensure workplace was presentable
• Cleaned and prepared tables and took used plates and cutlery back to kitchen
• Checked in on customers to see if they were enjoying the meal
• Carried out bar duties preparing alcoholic and non-alcoholic beverages
• Interacted with customers to ensure they felt welcome and pleased
• Prepared desserts to ensure they looked presentable

Customer Care Agent - OCS Belfast International Airport - Belfast

(2015-09 - 2016-10)

During my time with OCS, I cared for people that weren't independent and needed aid with transporting themselves and their belongings through the airport. Initially from meeting and greeting the clients at the entrance of the complex taking their baggage, always had to be smart and presentable. I have to ensure that all customers were comfortable and calm with the process, overcoming any barriers that may have occurred.

I also helped clients with any other activities they required such as food and drinks. Before transporting to checking out and assisting with boarding the plane.

• Met and greeted clients at the entrance of the complex
• Took client baggage and remained smart and presentable
• Ensured all customers were comfortable and calm with the process
• Overcame any barriers that may have occurred
• Helped clients with activities they required such as food and drinks
• Assisted with boarding the plane

Customer Assistant - Small Bikes NI - Antrim Business Park, Antrim

I carried out work experience at Small Bikes NI, I worked here for a month carrying out many different tasks and gaining many different skills. These included serving customers, assisting them and satisfying their different needs. I also gained skills in handling money and using a till, with debit/credit card.

I also helped out on stock and replenishing the stock using an EPOS system. I feel this experience started me off in my daily life, with skills that helped my confidence within retail, grow.

• Served customers and assisted them with satisfying their different needs
• Gained skills in handling money and using a till with debit/credit card
• Helped with stock and replenishing using an EPOS system

GCSE - Art & Design

Essential Skills - Mathematics

Essential Skills - English

Essential Skills - History