Collins Ousa

Results-driven ICT Systems, Network, and Cybersecurity Specialist with extensive experience in systems administration, academic ICT leadership, and infrastructure management. Proven ability to design, deploy, and manage institutional systems including e-learning platforms, network infrastructure, and database systems. Experienced in Linux server administration, cPanel/WHM hosting, MySQL database management, cybersecurity policy implementation, and full SDLC development.

Strong background in academic leadership, curriculum development, and ICT training, with a focus on secure, scalable, and efficient ICT environments.

Head of System Administration - Mizizitech Training Center

(2025-01)

• Lead end-to-end IT operations, including systems administration, network administration, infrastructure management, and technical support services.
• Manage and maintain the institutional e-learning platform (blackboard.mizizitech.com) ensuring availability, scalability, and performance.
• Administer Linux server environments, including cPanel/WHM hosting, DNS configuration, and email system management.
• Manage MySQL databases, including schema design, performance tuning, backup, and disaster recovery operations.
• Oversee LAN/WAN network infrastructure, including routers, switches, and connected devices.
• Implement and enforce cybersecurity controls, including firewall configuration, access control, and system hardening.
• Develop, deploy, and maintain institutional systems under the Software Development Life Cycle (SDLC).
• Monitor system performance and ensure high availability, uptime, and service continuity across ICT platforms.
• Developed and deployed a fully functional institutional e-learning management system, improving digital learning access.
• Centralized IT infrastructure, hosting, and database management, improving operational efficiency and system control.
• Improved overall system uptime, security posture, and infrastructure reliability through structured administration and monitoring.

Head of Examination Department - Mizizitech Training Center

(2025-01)

• Developed and implemented examination policies, assessment frameworks, and academic evaluation procedures.
• Coordinated and managed internal and external examinations, assessments, and academic evaluations.
• Supervised invigilation processes and ensured academic integrity, fairness, and compliance with institutional standards.
• Maintained and managed student academic performance databases and examination records.
• Led academic quality assurance and performance improvement initiatives within the institution.
• Standardized the institution's examination and assessment system, improving consistency and reliability.
• Strengthened academic integrity, transparency, and examination governance processes.
• Improved data accuracy and reporting systems for student performance tracking.

ICT Tutor & Head of Department - Mizizitech Training Center

(2025-01)

• Deliver ICT instruction and training aligned with competency-based curriculum and institutional academic standards.
• Develop and maintain ICT syllabus, course outlines, lesson plans, and structured training materials.
• Design, administer, and evaluate assessments, examinations, and competency-based evaluations.
• Supervise student ICT projects, practical sessions, and laboratory-based learning activities.
• Lead the ICT department as Head of Department, overseeing academic coordination and instructional delivery.
• Ensure effective curriculum implementation, quality assurance, and training standard compliance.
• Provide academic leadership, mentoring, and instructional support to trainees and junior trainers.
• Developed and implemented the institution's standardized ICT syllabus and training curriculum.
• Improved training delivery consistency, academic coordination, and learner performance outcomes.
• Strengthened competency-based learning and practical ICT skills development through structured supervision.

Deputy Head of ICT Department - Masinga Technical and Vocational College

(2024-01 - 2025-03)

• Supported overall ICT departmental administration and academic coordination.
• Coordinated implementation of the ICT curriculum in line with institutional and TVET training standards.
• Managed and maintained academic records, including Portfolio of Evidence (PoE) and learner progress documentation.
• Supervised training delivery, classroom instruction, and practical ICT sessions.
• Assisted in academic planning, reporting, and departmental resource coordination.
• Ensured compliance with training standards, documentation procedures, and academic quality requirements.
• Improved curriculum delivery coordination and academic documentation compliance within the ICT department.
• Strengthened academic record management systems (PoE tracking, attendance, and learner progress monitoring).
• Contributed to improved resource allocation and operational efficiency within ICT training programs.

ICT Technician / Trainer - Masinga Technical and Vocational College

(2023-01 - 2025-03)

• Provided ICT technical support and training, combining system administration, user support, and academic instruction.
• Delivered curriculum-based ICT training, including lesson planning, schemes of work, and instructional materials.
• Performed hardware/software installation, maintenance, upgrades, and troubleshooting across institutional systems.
• Supported LAN network operations, including connectivity troubleshooting and performance monitoring.
• Installed and maintained operating systems and application software in computer labs and staff machines.
• Facilitated ICT lab sessions and workshops, ensuring effective hands-on technical support.
• Designed, administered, and evaluated assessments, examinations, and practical assignments.
• Supervised student ICT projects and practical exercises to ensure competency development.
• Maintained ICT asset inventory, maintenance logs, and training records for accountability.
• Enforced ICT lab policies, safety procedures, and cybersecurity best practices.
• Improved system uptime and lab efficiency through structured maintenance and troubleshooting.
• Enhanced student ICT competency and performance through practical training and supervision.
• Reduced recurring technical issues through standardized ICT support procedures.
• Strengthened assessment consistency and training quality across ICT programs.

General Manager - Prudence Guest House

(2019-01 - 2022-12)

• Provided overall operations leadership and facility management for the guest house.
• Monitored and analysed business performance indicators, including weekly sales, occupancy rates, and customer traffic trends.
• Utilized data-driven decision-making to improve service delivery and operational efficiency.
• Implemented customer service strategies to enhance guest satisfaction and improve retention rates.
• Supervised daily operations, including staff coordination, service delivery, and facility management.
• Ensured optimal resource utilization, service quality, and operational standards compliance.
• Improved operational efficiency and customer satisfaction through structured performance analysis and decision-making.
• Strengthened occupancy tracking and revenue monitoring systems, improving business performance visibility.
• Enhanced customer experience standards, resulting in increased repeat customer engagement and loyalty.

External ICT Technician (Governance Support) - Siaya County Government

(2017-01 - 2017-03)

• Provided short-term ICT systems and data management support during the development and review of county governance documentation and constitutional draft processes.
• Led the digitization, structuring, and secure management of official government documents, ensuring data accuracy, version control, and organized digital records management.
• Supported information management and governance reporting processes, including preparation of progress reports and structured presentations for county stakeholders.
• Delivered ICT infrastructure support, including system maintenance, troubleshooting, and optimization of computer systems and related hardware.
• Ensured alignment of ICT support services with public sector documentation standards, reporting frameworks, and accountability requirements.
• Assisted in maintaining continuous ICT system availability and operational stability during governance activities.
• Successfully implemented digitization and structured document management processes, improving accessibility and version control of governance records.
• Ensured stable ICT operations and system continuity during critical constitutional review processes.
• Improved data handling, reporting accuracy, and information flow efficiency in a high-accountability government environment.

Business Manager - Misori Complex

(2014-01 - 2015-12)

• Managed multi-service business operations, including retail services, mobile money (M-Pesa), and customer service functions.
• Oversaw financial management and cash flow control, ensuring accuracy, accountability, and proper daily reconciliation.
• Supervised M-Pesa transactions and retail operations, ensuring compliance, accuracy, and secure handling of customer funds.
• Coordinated customer service operations, resolving issues and ensuring high levels of customer satisfaction.
• Managed inventory control and stock management across multiple business units.
• Ensured smooth daily operational efficiency and service delivery consistency across all service areas.
• Successfully managed multiple business streams simultaneously, improving operational coordination and efficiency.
• Maintained accurate financial records and strengthened cash flow management in a high-volume transactional environment.
• Built and sustained strong customer relationships, contributing to repeat business and service growth.

BSc - Computer Security & Forensics - Meru University of Science and Technology (2023-01)

KCSE - Chianda High School (2014-01)

KCPE - St. Mathew's Sironyo Academy (2010-01)