Connie Desouza

Am an experienced worker with well developed skills and experience in The Cruise Line, since 2004. I'm a highly motivated and hardworking individual, who has recently completed working in the Cruise line for over 15 years and am seeking employment in Hospitality and Retail. Am a dedicated, organized and methodical individual who has good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills.

Am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Am highly active and have a dynamic approach to work and getting things done. Am determined and decisive.

Restaurant Supervisor at Indian Gourmet (2020-01 – Present)

Full-service restaurant management overseeing operations, compliance, and customer service

• Ensuring compliance with licensing, hygiene and health and safety legislation
• Promoting and marketing the business
• Overseeing stock levels and ordering supplies
• Handling customer enquiries and complaints
• Taking reservations
• Greeting and advising customers
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives
• Making improvements to the running of the business and developing the restaurant

Assistant Restaurant Manager at New Delis (2018-05 – 2020-01)

Administrative and operational management with focus on procedures, inventory, and service excellence

• Created restaurant procedures for manuals and training
• Maintained administrative functions - inventory, employee attendance and counseling
• Was successful in attaining budget expectations
• Opened and closed the restaurant
• Responsible for cashing up
• Introduced to online delivery services like, deliveroo and uber eats
• Helped getting new items into the outlets in order to increase sales
• Resolved guest concerns and complaints in order to maintain a positive atmosphere
• Coordinated with Executive Chef in conducting daily inventory and organizing restaurant, including creating prep list, cleaning procedures, and food safety

Food & Beverages Services Assistant Manager at Carnival Cruise Line USA (2004-06 – 2018-06)

Knowledgeable food and beverage manager with over 15 years' experience managing large-scale dining operations for high-profile patrons

• Knowledgeable food and beverage manager with over 15 years' experience in Carnival Cruise Line as F&B attendant/manager
• Gifted motivator and leader comfortable with supervising service team of over 75 employees
• Comfortable in fast-paced environment to provide quality service for patrons while effectively mentoring new staff
• Manage chef, kitchen staff, and service team of over 50 to provide stellar dining experiences to high-profile patrons
• Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise
• Maintain communication with management staff of hotel and corporate directors
• Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports
• Interact daily with hotel and dining guests to promote brand and accept feedback

Self-Employed Entrepreneur at Cold Storage (1990-01 – 1999-11)

Full business management including operations, staffing, inventory, and financial management

• Managed the whole store
• Maintained goods and stocks, stationery and equipment
• Ensured proper display and timely replenishments of stock
• Managed and maintained budgets, as well as invoicing
• Recruited and trained staff
• Made budgetary provisions

Higher Secondary in General Studies – Regina Mundi High School