Credit Controller - Pro Insurance Solutions Ltd
(2024-06)
Implement and manage the credit control function for Pro Global Group
- Manage customer accounts.
- Lead the cash collection process.
- Regular reporting on problem accounts and late payments.
- Liaise with internal stakeholders to expedite query resolution and set agreed SLAs for these.
- Liaise with senior managers to mitigate risk and provision of unrecoverable debt and improve working capital.
- Support cash flow forecasting with regular updates on payments, payment trends and promises to pay.
- Design and implement the issuing of customer statements.
- Lead process improvements and implementation of credit control procedures.
Senior Arrears Case Consultant - Bank of Ireland Group
(2022-11 - 2024-05)
To build relationships with customers to understand their personal and financial circumstances. Assessing information and make appropriate decisions that support the customer.
- Contact customers to understand their financial circumstances
- Using collaboration and influencing skills to agree a sustainable strategy.
- Signposting customers to agencies that can provide further support (e.g., external agencies and debt advice organisations).
- Chairing and leading calls between key partners to discuss individual cases and agree appropriate forbearance to address the immediate customer needs
- Be a subject matter authority for more complex cases including (but not limited to) Legal Referrals, Receivership Referrals, Portfolios, Negative Equity, Lease Arrears, Property Sale and higher arrears accounts.
- Attention to detail and focus on delivering quality outcomes for customers
- Exceptional listening skills and problem-solving mentality.
- High level of problem solving, and decision making with the ability to influence and suggest tailored solutions within pre-defined mandates.
- Dealing with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.
- Listening to and understand customers, always aiming to offer them the best possible service and outcome.
- Working collaboratively, keeping an open mind and can-do attitude to find tailored solutions to customer's complicated situations, whilst minimising losses to the Bank.
Senior Credit Controller - Euromoney plc
(2022-06 - 2022-10)
Project role, working with the Head of Credit.
- Maintain regular contact with delinquent customers to discuss and secure payment of invoiced sales, in accordance with the applicable collections process and policy.
- Ensure accurate and up to date status reporting is maintained for scheduled ledger reviews with OTC management.
- Deliver against defined targets, KPIs and SLAs
- Record and clearly communicate all disputes and invoice queries/customer enquiries to internal stakeholders and progress to required conclusion.
- Ensure appropriate escalation of issues and risks to other team members or Team Lead
- Investigate, reconcile and action unallocated cash receipts and other credit transactions to minimise open balances and maintain reporting accuracy.
- Coordinate and attend regular meetings with internal business stakeholders to escalate collection issues and agree actions for resolution.
- Prepare any ad hoc analysis or reports as required.
- Support the Credit Control Team Lead in ad hoc project work when required.
Senior Credit Controller - Franklin James Credit Management
(2021-08 - 2022-05)
Ownership of credit control, debt recovery, debt and credit management of client's ledgers
- Supervision of credit control team
- Reconciliation of accounts
- Maintaining and setting up client and customer accounts
- Query investigation and resolution
- Build rapport with key clients and customers in order to build and maintain collaborative relationships.
- Improving processes/identifying areas for streamlining the collection, credit and debt management functions
- Credit checking and monitoring of customers
- Regular reporting on client's ledgers, actions taken, recommendations for bad debt, write offs and legal action.
- Prepare accounts, including all supporting documentation for legal process, including issuing letters before action.
Finance Assistant/Accounts Receivable - UCAS
(2020-01 - 2021-08)
EMEA Credit Controller - Westcon Group
(2017-10 - 2017-12)
Operational Finance Analyst - Towergate Insurance
(2017-02 - 2017-10)
Credit Controller - The Jockey Club Racecourses Ltd
(2014-09 - 2016-12)
Various different establishments - Cheltenham Temping
(2014-01 - 2014-05)
Account/Office Manager - IRP Services
(2008-08 - 2013-12)
Senior Operations Clerk - Barclays Sales Financing
(1998-12 - 2004-04)
Credit Controller - Hastings & Rother NHS Trust
(1996-04 - 1998-11)
Accounts Payable Assistant - Hastings & Rother NHS Trust
(1993-03 - 1996-03)
Accounts Payable - South East Thames Regional Health Authority
(1990-01 - 1993-03)
Administrative Officer - Department of Environment
(1987-10 - 1989-12)
