Corrina Dwan

Highly organised and commercially minded professional with experience across procurement, eCommerce, operations, account management, customer service and product management. Skilled in managing multiple priorities, improving processes, building strong relationships and delivering a high standard of service. Experienced in working across different systems and using data and reporting to support decision-making and identify opportunities for improvement.

A confident communicator with a proactive and adaptable approach, able to work independently and collaboratively within fast-paced environments.

Procurement & eCommerce Executive - Dignity Pet Crematorium - Hook, Hampshire

(2026-05)

• Managing procurement activities and supporting the development of the company's eCommerce offering.
• Developing and maintaining product, stock and order tracking processes to improve visibility and organisation.
• Working with suppliers to review products, availability, lead times and purchasing requirements.
• Supporting the management and development of the online shop through WooCommerce.
• Analysing product and sales information to identify best-selling and underperforming products.
• Supporting the development of reporting and dashboards using Power BI, CRM and WooCommerce data.
• Reviewing stock levels and supporting accurate inventory management across systems.
• Organising and improving stockroom processes and product storage.
• Researching new products, suppliers and commercial opportunities to support business growth.
• Identifying opportunities to improve procurement, eCommerce and operational processes.
• Creating and documenting processes to support consistency and efficiency.
• Working collaboratively with colleagues and stakeholders to support commercial objectives.

Fleet Localisation Account Manager – Fleet - Toyota & Lexus GB PLC - Burgh Heath

(2022-02 - 2026-05)

• Managed Toyota and Lexus vehicle orders from enquiry and ordering through to delivery.
• Worked closely with brokers, leasing companies and the retailer network to ensure a smooth customer journey.
• Built strong relationships with internal teams, external partners and stakeholders.
• Used a variety of business systems including AS400, Leaselink, MSD, Power BI, Source, Compass, SharePoint and Microsoft Office.
• Supported sales activity and identified opportunities to add value for partners.
• Created Standard Operating Procedures and written guidance to support colleagues and wider business areas.
• Identified opportunities to improve processes and develop more efficient ways of working.
• Supported the team in meeting Service Level Agreements and key deadlines.
• Collaborated with different business areas to improve processes and customer outcomes.

Customer Fulfilment Co-ordinator – Customer & Network Support - Toyota & Lexus GB PLC - Burgh Heath

(2022-02 - 2026-05)

• Acted as an advocate for the customer voice within the business.
• Managed customer queries and complaints while liaising with Toyota Centres and internal teams.
• Used systems including Compass, VIA, Source and Cisco.
• Maintained accurate records of customer interactions and case information.
• Delivered a high standard of customer care and worked towards productivity targets.
• Built strong relationships with customers, colleagues and the wider network.
• Monitored emerging issues and trends to help identify potential improvements.
• Supported and trained new starters through side-by-side coaching and guidance.

Travel Consultant - Emirates Holidays - London

(2019-10 - 2022-02)

• Delivered high-quality customer service across telephone, email and live chat channels.
• Managed customer queries and complaints, identifying appropriate solutions.
• Worked as part of the crisis team supporting customers during emergency situations and global disruption.
• Achieved and exceeded customer service and sales performance targets.
• Used sales and upselling skills to enhance customer experiences and increase commercial opportunities.
• Worked collaboratively with management and other departments.
• Managed shared company mailboxes and responded to time-sensitive queries.
• Maintained excellent attention to detail while working across multiple systems.
• Identified trends and shared findings to support continuous improvement.
• Trained and supported new starters.

Customer Support Executive / Customer Fulfilment Executive / Operations Executive - Travel Republic - Kingston upon Thames

(2013-11 - 2019-10)

• Progressed through several customer service and operational roles within the business.
• Managed communications with clients, providers and hotels.
• Reviewed and processed flight and hotel changes.
• Contacted customers regarding booking issues and system errors, identifying suitable solutions.
• Monitored supplier performance and operational trends to identify areas for improvement.
• Delivered timely and accurate responses to customers and business partners.
• Supported operational improvements with a focus on service quality and cost efficiency.

Senior Stylist & Product Manager - Headmasters

(2011 - 2013-11)

• Delivered high-quality customer service in a busy salon environment.
• Managed product requirements and supported product sales.
• Built strong relationships with clients and colleagues.
• Used commercial awareness and sales skills to support business performance.

Stylist & Procurement Product Specialist - John Carne

(2009 - 2011)

• Delivered professional hair and customer services.
• Supported product procurement and management.
• Assisted customers with product recommendations and sales.

Junior Stylist - I.D Hair

(2006-04 - 2010)

• Developed professional hairdressing and customer service skills.
• Worked within a busy team environment while supporting day-to-day salon operations.

NVQ Hairdressing - Hairdressing - Guildford College, Stoke Park Campus (2006-09 - 2009-04)

GCSEs - Multiple subjects - The Holy Cross School (2000-09 - 2005-01)